Roger, Turn on API logging on the server. It includes the user name, IP address and protocol version of the client that is connecting to the server.
This is from a 6.3 driver (protocol 11): <API > <TID: 0000003176> <RPC ID: 0000000899> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > /* Fri Apr 24 2009 16:43:59.2250 */+VER ARVerifyUser -- user Demo from Unidentified Client (protocol 11) at IP address 192.168.0.156 This is from a 7.5 user tool (protocol 13): <API > <TID: 0000003180> <RPC ID: 0000000818> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > /* Fri Apr 24 2009 16:35:21.0280 */+VER ARVerifyUser -- user Demo from Remedy User (protocol 13) at IP address 192.168.179.172 Calman On Fri, Apr 24, 2009 at 1:40 PM, Nall, Roger <[email protected]>wrote: > ** > > All, > > > > Can someone tell me what variable is sent through the login that tells us > what client version a user is operating from? We have a situation where we > are capturing $VERSION$ for each user. This is showing some users as using > 6.3 when they say they have installed 7.1. These are remote users and there > is no other way to verify client versions. > > > > Thanks, > > > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile, USA > Desk:972-464-3712 NEW > > Cell: 973-652-6723 > FAX: > sf49fanv AIM IM > RogerNall Yahoo IM > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
