I don't really expect any replies, but you never know. I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 server (Japanese OS and DB).
I can get AR Server installed ok, installing first in English to get the metadata populated, then doing an Upgrade to include the Japanese. Rebooting after every step is a must. The problem is that I can't get past that. If I try to install CMDB 1.0 (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) doesn't get past the "Preparing Setup" screen before it terminates with a very cryptic, short, and unhelpful error message. It usually also corrupts the DB to the point where I have to re-install AR System before trying again. The same is true if I try to let Help Desk install the CMDB. *Here are the error details:* Error Code: -5009 : 0x80070006 Error Information: >Ctor\ObjectWrapper.cpp (389) >Kernel\Component.cpp (875) >Kernel\CABFile.cpp (263) >SetupDLL\SetupDLL.cpp (1611) PAPP:Remedy CMDB PVENDOR:Remedy (http://www.remedy.com) PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B $7.1.100.1248PAK @Windows Service Pack 2 (3790) IE 6.0.3790.3959 Has anyone seen this before? Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
