Is there any reason you cannot install the Japanese version itself right on the Japanese server without doing the English first? I know that when I was doing bug fixes for 7.5, everything was very touchy. I was working on some graphical items, and if I changed Japanese views and was not on a Japanese server, it corrupted the database. It shouldn't do that on version 6 I wouldn't think. Is there any firewalling s/w on the system, like McAfee?
On Tue, Jun 2, 2009 at 5:09 PM, Rick Cook <[email protected]> wrote: > ** No, I am installing with downloads from BMC Support. Usually the patch > site. > > Rick > On Tue, Jun 2, 2009 at 2:06 PM, Steven Casey <[email protected]>wrote: > >> ** >> Rick, >> Are you installing from a disc? Did you try copying to the HD and running >> from there? I only mention this as I've seen similar errors when installing >> from disc, not just Remedy but other apps as well. Don't know if it'll fix >> it, but hey, might be worth a shot. hth >> >> On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook <[email protected]> wrote: >> >>> ** >>> I don't really expect any replies, but you never know. >>> >>> I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 >>> server (Japanese OS and DB). >>> >>> I can get AR Server installed ok, installing first in English to get the >>> metadata populated, then doing an Upgrade to include the Japanese. >>> Rebooting after every step is a must. >>> >>> The problem is that I can't get past that. If I try to install CMDB 1.0 >>> (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) >>> doesn't get past the "Preparing Setup" screen before it terminates with a >>> very cryptic, short, and unhelpful error message. It usually also corrupts >>> the DB to the point where I have to re-install AR System before trying >>> again. The same is true if I try to let Help Desk install the CMDB. >>> >>> *Here are the error details:* >>> >>> Error Code: -5009 : 0x80070006 >>> Error Information: >>> >Ctor\ObjectWrapper.cpp (389) >>> >Kernel\Component.cpp (875) >>> >Kernel\CABFile.cpp (263) >>> >SetupDLL\SetupDLL.cpp (1611) >>> PAPP:Remedy CMDB >>> PVENDOR:Remedy (http://www.remedy.com) >>> PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B >>> $7.1.100.1248PAK >>> @Windows Service Pack 2 (3790) IE 6.0.3790.3959 >>> >>> Has anyone seen this before? >>> >>> Rick >>> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >>> Are"_ >> >> >> >> >> -- >> Best Regards, >> >> Steve Casey >> 610 Lake Cypress Circle >> Oldsmar, FL 34677 >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > -- Best Regards, Steve Casey 610 Lake Cypress Circle Oldsmar, FL 34677 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
