Rick, Are you installing from a disc? Did you try copying to the HD and running from there? I only mention this as I've seen similar errors when installing from disc, not just Remedy but other apps as well. Don't know if it'll fix it, but hey, might be worth a shot. hth
On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook <[email protected]> wrote: > ** I don't really expect any replies, but you never know. > > I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 > server (Japanese OS and DB). > > I can get AR Server installed ok, installing first in English to get the > metadata populated, then doing an Upgrade to include the Japanese. > Rebooting after every step is a must. > > The problem is that I can't get past that. If I try to install CMDB 1.0 > (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) > doesn't get past the "Preparing Setup" screen before it terminates with a > very cryptic, short, and unhelpful error message. It usually also corrupts > the DB to the point where I have to re-install AR System before trying > again. The same is true if I try to let Help Desk install the CMDB. > > *Here are the error details:* > > Error Code: -5009 : 0x80070006 > Error Information: > >Ctor\ObjectWrapper.cpp (389) > >Kernel\Component.cpp (875) > >Kernel\CABFile.cpp (263) > >SetupDLL\SetupDLL.cpp (1611) > PAPP:Remedy CMDB > PVENDOR:Remedy (http://www.remedy.com) > PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B > $7.1.100.1248PAK > @Windows Service Pack 2 (3790) IE 6.0.3790.3959 > > Has anyone seen this before? > > Rick > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ -- Best Regards, Steve Casey 610 Lake Cypress Circle Oldsmar, FL 34677 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
