Good idea, Steve, but the metadata in pre-v7 versions will only install in English.
>From the 6.3 Release notes: "...*To use AR System with the Unicode Database Option to support multiple languages using a shared database, you must install an English version of AR System server before you install multi-language AR System servers. The reason you must install the English version first is because of the system forms that are auto-generated by the AR System server the first time it starts. Fields on these forms must be in a character set that can be understand by all languages. If the system forms are not loaded into the AR System server, the server does not work properly. 7-bit ASCII, the English version, is included in all languages. As a result, users must install the English server first..."* So the procedure is to install in English first, then go back and add the Japanese language pack. I've tried it both ways anyway. The server is pretty bare - no A/V or firewall. The only thing that might be an issue is the .NET 3.0 framework, but that seems like it would only potentially conflict with the Mid-Tier, and I'm not using that. Rick On Tue, Jun 2, 2009 at 2:27 PM, Steven Casey <[email protected]> wrote: > ** Is there any reason you cannot install the Japanese version itself right > on the Japanese server without doing the English first? I know that when I > was doing bug fixes for 7.5, everything was very touchy. I was working on > some graphical items, and if I changed Japanese views and was not on a > Japanese server, it corrupted the database. It shouldn't do that on version > 6 I wouldn't think. Is there any firewalling s/w on the system, like > McAfee? > > On Tue, Jun 2, 2009 at 5:09 PM, Rick Cook <[email protected]> wrote: > >> ** No, I am installing with downloads from BMC Support. Usually the >> patch site. >> >> Rick >> On Tue, Jun 2, 2009 at 2:06 PM, Steven Casey <[email protected]>wrote: >> >>> ** >>> Rick, >>> Are you installing from a disc? Did you try copying to the HD and >>> running from there? I only mention this as I've seen similar errors when >>> installing from disc, not just Remedy but other apps as well. Don't know if >>> it'll fix it, but hey, might be worth a shot. hth >>> >>> On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook <[email protected]> wrote: >>> >>>> ** >>>> I don't really expect any replies, but you never know. >>>> >>>> I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 >>>> server (Japanese OS and DB). >>>> >>>> I can get AR Server installed ok, installing first in English to get the >>>> metadata populated, then doing an Upgrade to include the Japanese. >>>> Rebooting after every step is a must. >>>> >>>> The problem is that I can't get past that. If I try to install CMDB 1.0 >>>> (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) >>>> doesn't get past the "Preparing Setup" screen before it terminates with a >>>> very cryptic, short, and unhelpful error message. It usually also corrupts >>>> the DB to the point where I have to re-install AR System before trying >>>> again. The same is true if I try to let Help Desk install the CMDB. >>>> >>>> *Here are the error details:* >>>> >>>> Error Code: -5009 : 0x80070006 >>>> Error Information: >>>> >Ctor\ObjectWrapper.cpp (389) >>>> >Kernel\Component.cpp (875) >>>> >Kernel\CABFile.cpp (263) >>>> >SetupDLL\SetupDLL.cpp (1611) >>>> PAPP:Remedy CMDB >>>> PVENDOR:Remedy (http://www.remedy.com) >>>> PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B >>>> $7.1.100.1248PAK >>>> @Windows Service Pack 2 (3790) IE 6.0.3790.3959 >>>> >>>> Has anyone seen this before? >>>> >>>> Rick >>>> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >>>> Are"_ >>> >>> >>> >>> >>> -- >>> Best Regards, >>> >>> Steve Casey >>> 610 Lake Cypress Circle >>> Oldsmar, FL 34677 >>> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >>> Are"_ >>> >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> > > > > -- > Best Regards, > > Steve Casey > 610 Lake Cypress Circle > Oldsmar, FL 34677 > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
