Thanks, Mark. That did the trick - the installation went just fine doing it that way. I did scour the KBs, but since the "upgrade", it seems that I can't find anything useful any more.
Rick On Tue, Jun 2, 2009 at 11:52 PM, Walters, Mark <[email protected]> wrote: > ** > > Rick, > > > > This appears to be a problem with the installer– here’s a KB I found; > > > > Mark > > > > Installing CMDB 1.1 on AR Server 7.0.01 Windows environment, installer is > getting the following Error: > > > > Error Code: -5009 : 0x80070006 > > Error Information: > > >Ctor\ObjectWrapper.cpp (389) > > >Kernel\Component.cpp (875) > > >Kernel\CABFile.cpp (263) > > >SetupDLL\SetupDLL.cpp (1611) > > PAPP:Remedy CMDB > > PVENDOR:Remedy (http://www.remedy.com) > > PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B > > $7.1.100.1248PAK > > @Windows Service Pack 2 (3790) IE 7.0.5730.11 > > * * > > *Solution* > > This is a known Install Shield error that can be resolved by running the > .exe installer from a command line and adding a -wait switch. Example: > > "C:\Documents and Settings\Administrator\Desktop\xxx.exe" -wait > > > > See the following URL for more information: > > http://community.macrovision.com/showthread.php?p=384751 > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rick Cook > *Sent:* 02 June 2009 19:10 > *To:* [email protected] > *Subject:* Problem installing CMDB on Japanese server > > > > ** > > I don't really expect any replies, but you never know. > > > > I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 > server (Japanese OS and DB). > > > > I can get AR Server installed ok, installing first in English to get the > metadata populated, then doing an Upgrade to include the Japanese. > Rebooting after every step is a must. > > > > The problem is that I can't get past that. If I try to install CMDB 1.0 > (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) > doesn't get past the "Preparing Setup" screen before it terminates with a > very cryptic, short, and unhelpful error message. It usually also corrupts > the DB to the point where I have to re-install AR System before trying > again. The same is true if I try to let Help Desk install the CMDB. > > > > *Here are the error details:* > > > > Error Code: -5009 : 0x80070006 > Error Information: > >Ctor\ObjectWrapper.cpp (389) > >Kernel\Component.cpp (875) > >Kernel\CABFile.cpp (263) > >SetupDLL\SetupDLL.cpp (1611) > PAPP:Remedy CMDB > PVENDOR:Remedy (http://www.remedy.com) > PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B > $7.1.100.1248PAK > @Windows Service Pack 2 (3790) IE 6.0.3790.3959 > > > > Has anyone seen this before? > > > > Rick > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
