There are many issues to consider:
As Patrick points out, you will lose tech support, upgrades, patches, and
replacement keys.
As David points out, there are some "gotcha's" with selectively removing
support. For example, anything you drop from support will require a purge
form. (Yes, BMC/Remedy actually expects you to stop using any product not
under support. We've tried for years to convince them their own license
agreement says perpetual use, not "only under maintenance" use, but to no
avail.) Also, similar products cannot be separated into some on maintenance
and some not. (For example, you can either remove all AR User licenses from
maintenance, or none -- you cannot remove only some licenses from
maintenance.) And if you drop support and later decide you need it again,
then you will be asked to make retroactive payments, with list price
uplifts, to restore maintenance. (If the lapse is two years or more, you
may also be asked to pay an "interest surcharge".) Finally, you may find
your BMC/Remedy team mildly-to-extremely upset that you want to drop
maintenance, so plan ahead and allow a few months to finalize a new support
agreement with an acceptable invoice.
There are also alternatives, as some resellers and third-parties offer
BMC/Remedy support services at slightly reduced prices. Check the
BMC/Remedy website for more details.
-- Bing
Bradford Bingel ("Bing")
[email protected] (email)
925-260-6394 (mobile)
_____
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Richard Parker
Sent: Friday, July 17, 2009 1:06 AM
To: [email protected]
Subject: Dropping BMC Support
**
We are considering dropping our support contract with BMC. We've considered
the implications of this as far tech support calls, licensing and new
software releases.
Was wondering if anyone has experience with dropping support and what other
issues might have come up besides the above mentioned items.
Thank you in advance.
Richard
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers
Are"_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
