Concerning the Third party support is now totally dependent on BMC to say
yes or no on that one.. and Last I heard was since Jul of last year, none
have been approved..
I wonder if anyone knows of a case dispelling this information?
On Sun, Jul 19, 2009 at 12:03 PM, Bing <b...@itm3.com> wrote:
> ** There are many issues to consider:
>
> As Patrick points out, you will lose tech support, upgrades, patches, and
> replacement keys.
>
> As David points out, there are some "gotcha's" with selectively removing
> support. For example, anything you drop from support will require a purge
> form. (Yes, BMC/Remedy actually expects you to stop using any product not
> under support. We've tried for years to convince them their own license
> agreement says *perpetual* use, not "only under maintenance" use, but to
> no avail.) Also, similar products cannot be separated into some on
> maintenance and some not. (For example, you can either remove all AR User
> licenses from maintenance, or none -- you cannot remove only *some*licenses
> from maintenance.) And if you drop support and later decide you
> need it again, then you will be asked to make retroactive payments, with
> list price uplifts, to restore maintenance. (If the lapse is two years or
> more, you may also be asked to pay an "interest surcharge".) Finally, you
> may find your BMC/Remedy team mildly-to-extremely upset that you want to
> drop maintenance, so plan ahead and allow a few months to finalize a new
> support agreement with an acceptable invoice.
>
> There are also alternatives, as some resellers and third-parties offer
> BMC/Remedy support services at slightly reduced prices. Check the
> BMC/Remedy website for more details.
>
> -- Bing
>
> Bradford Bingel ("Bing")
> b...@itm3.com (email)
> 925-260-6394 (mobile)
>
> ------------------------------
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Richard Parker
> *Sent:* Friday, July 17, 2009 1:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Dropping BMC Support
>
> ** We are considering dropping our support contract with BMC. We've
> considered the implications of this as far tech support calls, licensing and
> new software releases.
>
> Was wondering if anyone has experience with dropping support and what other
> issues might have come up besides the above mentioned items.
>
> Thank you in advance.
>
> Richard
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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--
Patrick Zandi
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