Not to sound too much like a troll and hence be held in ill repute, but
the whole language of 'retroactive payments' and 'interest surcharges'
sounds absolutely obscene, doesn't it?
One more reason to use an application suite or technology that better
fits whatever project is at hand. Sometimes the AR System isn't required
at all.
Bing wrote:
> **
> There are many issues to consider:
>
> As Patrick points out, you will lose tech support, upgrades, patches,
> and replacement keys.
>
> As David points out, there are some "gotcha's" with selectively
> removing support. For example, anything you drop from support will
> require a purge form. (Yes, BMC/Remedy actually expects you to stop
> using any product not under support. We've tried for years to
> convince them their own license agreement says _perpetual_ use, not
> "only under maintenance" use, but to no avail.) Also, similar
> products cannot be separated into some on maintenance and some not.
> (For example, you can either remove all AR User licenses from
> maintenance, or none -- you cannot remove only /some/ licenses from
> maintenance.) And if you drop support and later decide you need it
> again, then you will be asked to make retroactive payments, with list
> price uplifts, to restore maintenance. (If the lapse is two years or
> more, you may also be asked to pay an "interest surcharge".) Finally,
> you may find your BMC/Remedy team mildly-to-extremely upset that you
> want to drop maintenance, so plan ahead and allow a few months to
> finalize a new support agreement with an acceptable invoice.
>
> There are also alternatives, as some resellers and third-parties offer
> BMC/Remedy support services at slightly reduced prices. Check the
> BMC/Remedy website for more details.
>
> -- Bing
>
> Bradford Bingel ("Bing")
> [email protected] (email)
> 925-260-6394 (mobile)
>
> ------------------------------------------------------------------------
> *From:* Action Request System discussion list(ARSList)
> [mailto:[email protected]] *On Behalf Of *Richard Parker
> *Sent:* Friday, July 17, 2009 1:06 AM
> *To:* [email protected]
> *Subject:* Dropping BMC Support
>
> **
> We are considering dropping our support contract with BMC. We've
> considered the implications of this as far tech support calls,
> licensing and new software releases.
>
> Was wondering if anyone has experience with dropping support and what
> other issues might have come up besides the above mentioned items.
>
> Thank you in advance.
>
> Richard
> _Platinum Sponsor: [email protected] ARSlist: "Where the
> Answers Are"_ _Platinum Sponsor: [email protected] ARSlist:
> "Where the Answers Are"_
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