Thank you for all of you resonses. Great information to help with my decision.
On Sun, Jul 19, 2009 at 9:35 PM, patrick zandi <[email protected]> wrote: > ** Concerning the Third party support is now totally dependent on BMC to > say yes or no on that one.. and Last I heard was since Jul of last year, > none have been approved.. > I wonder if anyone knows of a case dispelling this information? > > > On Sun, Jul 19, 2009 at 12:03 PM, Bing <[email protected]> wrote: > >> ** There are many issues to consider: >> >> As Patrick points out, you will lose tech support, upgrades, patches, and >> replacement keys. >> >> As David points out, there are some "gotcha's" with selectively removing >> support. For example, anything you drop from support will require a purge >> form. (Yes, BMC/Remedy actually expects you to stop using any product not >> under support. We've tried for years to convince them their own license >> agreement says *perpetual* use, not "only under maintenance" use, but to >> no avail.) Also, similar products cannot be separated into some on >> maintenance and some not. (For example, you can either remove all AR User >> licenses from maintenance, or none -- you cannot remove only *some*licenses >> from maintenance.) And if you drop support and later decide you >> need it again, then you will be asked to make retroactive payments, with >> list price uplifts, to restore maintenance. (If the lapse is two years or >> more, you may also be asked to pay an "interest surcharge".) Finally, you >> may find your BMC/Remedy team mildly-to-extremely upset that you want to >> drop maintenance, so plan ahead and allow a few months to finalize a new >> support agreement with an acceptable invoice. >> >> There are also alternatives, as some resellers and third-parties offer >> BMC/Remedy support services at slightly reduced prices. Check the >> BMC/Remedy website for more details. >> >> -- Bing >> >> Bradford Bingel ("Bing") >> [email protected] (email) >> 925-260-6394 (mobile) >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Richard Parker >> *Sent:* Friday, July 17, 2009 1:06 AM >> *To:* [email protected] >> *Subject:* Dropping BMC Support >> >> ** We are considering dropping our support contract with BMC. We've >> considered the implications of this as far tech support calls, licensing and >> new software releases. >> >> Was wondering if anyone has experience with dropping support and what >> other issues might have come up besides the above mentioned items. >> >> Thank you in advance. >> >> Richard >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> > > > > -- > Patrick Zandi > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
