Hi Jennifer, I would not make server administration and database administration required skills sets for a Remedy administrator. Server administration (specially HP-UX, AIX, Solaris and Linux) is already vast and complex enough, specially if you add network administration to it. Windows server and network administration is not trivial either, specially when done properly. There are a lot of yahoos out there that think they are Windows admins, but when push comes to shove, they don't know much...
Same with database administration. Any seasoned Oracle, DB2 or SQL Server admins can attest that they have their hands full with regular database administration (not development), and good DBAs are always hard to find. The way I would state this, is to be knowledgeable enough about server administration, as it pertains to your Remedy environment, to be able to intelligently interface with the server admin team to properly install ARS and the ITSM applications and monitor the Remedy processes. Same with the database: the Remedy admin should have enough database knowledge, as it pertains to his/her Remedy environment, to be able to have an intelligent conversation with your DBA to properly tune the database, define backup schedules and recovery targets (expectations), database failover mechanisms, replication to remote sites, etc, etc Of course recruiters will try to find an expert in all these areas, such as Solaris 10, Oracle 10g or 11g, ARS & ITSM 7.5, Apache, java, C++, etc. etc..., plus of course expert in project management, ITIL V3 Masters certified, ..., .. etc, etc...., plus of course the nice to haves, like black belt kung-fu and tai-chi and an expert cook in Italian cuisine. Oh and don't forget the MBA, you got to be able to talk "business-like" -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Meyer, Jennifer L Sent: Wed 07/22/09 12:13 PM To: [email protected] Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think "What the Heck?" I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
