Don't forget to watch out for an Admin who does "rm -rf *" from the root
of a server.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Pierson, Shawn
Sent: Wednesday, July 22, 2009 4:38 PM
To: [email protected]
Subject: Re: What's the difference between a Remedy Administrator and a
Remedy Developer?

Actually I see things in the reverse of how you stated them as well.

Having worked professionally doing system administration work as well as
software development (including but not limited to ARS) I see system
administrators and DBAs being more easily replaceable than software
developers.  Sure, developers may not always have root/Administrator
access, but their job is much more complex than performing
administration duties.

You can also look at it from the amount of damage a person can do.  If
you are an incompetent system administrator, your system might run
slowly or even crash and have to be replaced.  If you are an incompetent
developer, your bad code could affect a company for the five years or so
that your app is used, and even beyond if the data is migrated into the
application that replaces yours.

Of course, a good system administrator is capable of doing some coding,
and a good developer is knowledgeable of hardware, DB, and OS
limitations.  You can't master either role if you stay within strict
confines of your job description.

Shawn Pierson

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, July 22, 2009 3:49 PM
To: [email protected]
Subject: Re: What's the difference between a Remedy Administrator and a
Remedy Developer?

So would it be accurate to understand from the majority of your
responses that in Remedy, the terms "administrator" and "developer" are
bass-ackward from the rest of the IT world in that a Remedy
administrator handles data configuration in the user tool, whereas a
Remedy developer is responsible for application performance,
maintenance, and improvements?

As I understand the rest of the IT world, Administrators have Root, and
therefore god-like powers, whereas developers are just a bunch of
code-monkeys who will be replaced by a fresh college graduate the moment
management deems their salaries are too high.

If my summary above is correct, there are a lot of hiring managers out
there that are confused.  Since my job duties have always included
everything from server build and application installation to user
training and my title has always been "Remedy Administrator" Jr, Sr,
Consultant, etc..., I think we need a better system.

Jennifer Meyer

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