Alternatively, you could set up additional Business Objects universes to report against the non-ITSM applications. We actually started out that way – using BOXI reports for our home grown applications, and then we purchased BMC Analytics and only installed the ITSM Universe on our own BOXI server. Right now we probably have about five different BOXI universes pointing to various parts of the ARSystem database. Of course, the caveat is that we have a fully-licensed BOXI environment, and don’t use the one provided by BMC.
It’s better to segregate the data between the applications unless your home grown applications really do have something to do with ITSM. In our case, we have mission critical business applications that run on Remedy that have nothing to do with the I.T. department or each other. Separate universes and on the Remedy side, separate permissions let them do what they need to do without having ITSM interfere with their work. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Deaver Sent: Tuesday, August 25, 2009 6:34 AM To: [email protected] Subject: Re: Alternative to Crystal Reports ** You can extend the BO Universe to report on any table in the AR System database. You can also create joins between other data sources and the AR System tables. You can not independently report on external data sources without violating the OEM agreement that gets you Business Objects with BMC Analytics. Out of the Box, Analytics has a pre-built universe to report on Service Desk, Asset, Change, CMDB, SLM, SRM. Kelly Deaver [email protected]<mailto:[email protected]> (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) -------- Original Message -------- Subject: Re: Alternative to Crystal Reports From: Trond Valen <[email protected]> Date: Tue, August 25, 2009 5:04 am To: [email protected] ** It looks like from BMC's pages that this can only generate reports for ITSM applications. Is that correct, or can it be used to report on anything on the ARS server? Best regards Trond On Fri, Aug 7, 2009 at 12:48 AM, Roger Justice <[email protected]<mailto:[email protected]>> wrote: ** Analytics that is sold by BMC. It is a run time version of BO application. -----Original Message----- From: Trond Valen <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Sent: Thu, Aug 6, 2009 2:28 am Subject: Alternative to Crystal Reports ** Hi Quick Question: I have heard there is another reporting tool (for use with Remedy) from Business Objects that is preferred by many over Crystal Reports. What is this called? I have forgotten... Does anyone have experience with it and could tell me if there are great advantages of using it? Regards Trond _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
