A little more information might be helpful - it's unclear whether you're talking about group names in the Group form or in CTM:Supoprt Group. The OOB behavior when you create a support group in ITSM is that the system will create a corresponding permission group in the system Group form. The system generates a new ID for each new permission group created and names the group the same as the ID. So, you may create a Support Group named Company->Org->Group Name, but the system will generate a permission group named something like 100000008 with that as the ID.
There is no problem having different groups with the same name so long as you keep in mind that a group is fully qualified not just by the name, but by the company, org and name together (or by Support Group ID which is always unique). If you want to use support groups names independent of the company they belong too, then you will want to ensure they are unique, probably by establishing naming convention that includes information in the name that will help make it unique and identify what company or organization it belongs to. When sending notifications to a group from within a Notify action, the group ID must be used. Is that answering any of your questions? Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shafqat Ayaz Sent: Tuesday, September 01, 2009 1:08 PM To: [email protected] Subject: Group Names ** Hi All i have a very basic question in ITSM. group notifications, do they use the group id or the group name? we have an issue where one of my colleagues wants to put the group names the same as group id for example if the group id is 1234 he has named the groups 1234 as well, although the Long Group Name is set properly for example Company->Org->Group Name. This is the name that shows up in the Assigned Group field. The other problem is that he has named two groups the same for different companies. for example Company1->Org->Finance and Company2->Org->Finance. We are not using Multi-tenancy at the moment and it does not matter if people from one company can see incidents raised by the second company. My question is: what is the accepted wisdom for naming groups in ITSM ( we are using v7.1) and will this group naming scheme work for notifications. Many thanks Shafqat Ayaz _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
