Whenever I've received this error, it's generally due to a change of password on the service account used for the Email Engine. The easiest way to verify everything is working is to simply log into the server using the Outlook domain/username service account and then start up Outlook. If you have defined the profile correctly under that login and you can open Outlook and send/receive mail in Outlook using that profile, the Email Engine shouldn’t have any problem connecting to MAPI while the Email Engine service is running under that account.
Considering you are using Server 2008 and Jordan mentioned "MAPI over HTTPS", this may or may not help you. Craig Carter Information Technology Manager, RSP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Sunday, September 06, 2009 8:13 PM To: [email protected] Subject: Re: AREmial using MAPI protocol I may be misunderstanding things here but I have a question... What version of Outlook do you have installed on the server where you installed the AREmail Engine? Also I found this in Microsoft's info: Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 Starting with Exchange 2007, neither the Messaging API (MAPI) client libraries nor CDO 1.2.1 are provided as a part of the base product installation. As a result, there is functionality missing that many applications depend on. Microsoft Exchange MAPI and CDO 1.2.1 provide access to these APIs http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jordan, Franklin Sent: Friday, September 04, 2009 10:51 AM To: [email protected] Subject: Re: AREmial using MAPI protocol Ken, Here is a list of configuration changes; 1. Modified service account to admin privs 2. Added outlook domain\username and password to AREmail engine services 3. Modified service account to local admin group 4. Added Entrust Cer w/ JAVA keytool to local service account 5. Reinstalled AREmail Email engine -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Friday, August 28, 2009 9:37 AM To: Jordan, Franklin Subject: Re: AREmial using MAPI protocol Hello Franklin, We got the same exact error yesterday configuring MAPI on Windows 2008 server. We have a BMC ticket open for it. If you hear anything on the issue let us know and vice versus. Thanks, Ken LaPierre SR. BMC Remedy Consultant DOJ/JMD ---- "Jordan wrote: > I am have made successful connection to AR Server, but receiving the > following error msg in the STDERR file. I am using MAPI over HTTPS. > > Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore > SEVERE: MAPILogonEx Failed - Unable to login to MAPI > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI > at com.bmc.mail.mapi.MAPINative.getStore(Native Method) > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) > at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM > com.bmc.mail.mapi.MAPINative getStore > SEVERE: MAPILogonEx Failed - Unable to login to MAPI > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI > at com.bmc.mail.mapi.MAPINative.getStore(Native Method) > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) > at > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) > at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM > com.bmc.mail.mapi.MAPINative getStore > SEVERE: MAPILogonEx Failed - Unable to login to MAPI > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI > at com.bmc.mail.mapi.MAPINative.getStore(Native Method) > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) > at > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) > at java.lang.Thread.run(Unknown Source) > > Franklin A. Jordan, > Energy Enterprise Solutions, LLC C-048/GTN > Phone: 301-903-8502 > Fax: 301-903-9885 > Mobile: 240-350-4181 > Email: [email protected]
