Since you are still on 6.3 I would recommend trying the arfperl plugin. With that you can successfully use SOAP::Lite in perl inside the ARS workflow to do any number of web service calls you want (and best of all it is FREE from BMCDN http://communities.bmc.com/communities/docs/DOC-1181 ).
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sean Harrodine Sent: Sunday, September 27, 2009 4:48 PM To: [email protected] Subject: Web service problem - alternative solution or workaround ??? Hi everyone, A long story but in short, i am trying to setup a web service to link my Remedy V6.3 system running a bespoke app to Maximo. It appears that 6.3 patch 021 has an issue with putting the namespace on a tag resulting in the transfers not working and investigations by BMC have found this is due to defects SW00249263 & SW00274188. This has not been fixed until version 7 which we are presently unable to upgrade to. We are looking to deploy ITSM 7.5 sometime next year but in the interim i need to see if we can get a connection working by some means. I have had a few ideas of how to do this........ 1 - Extract and format data from Remedy and send across to the 3rd party but not using a web service transfer method, for the 3rd party to post to their web service locally. Transfer could be using a "unix socket" mechanism which we do a bit of already 2 - Extract and format data from Remedy but then use a bespoke "non Remedy" web service on my side as an intermediary to send across to the Maximo wsdl and be the "pig in the middle" 3 - Remedy Email gateway These are a few ideas but i just wanted to see if anyone out there can throw anything else into the melting pot for me to mull over. Many thanks for any ideas and input shared. thanks, Sean
