There is also a "Java" based plugin too. (Which might make the transition to 7.5 easier.)
http://communities.bmc.com/communities/docs/DOC-63 I was able to find the v7.0 link... but there was a v6.3 link out there too... http://communities.bmc.com/communities/docs/DOC-992 I hope the side did not retire the v6.3 links after the mother ship (BMC) stopped supporting ARSv6.3. That would be a bad trend to set for an "open source" user driven community. Some times even out dated examples are still helpful. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Sep 28, 2009 at 9:54 AM, Grooms, Frederick W <[email protected]> wrote: > Since you are still on 6.3 I would recommend trying the arfperl plugin. With > that you can successfully use SOAP::Lite in perl inside the ARS workflow to > do any number of web service calls you want (and best of all it is FREE from > BMCDN http://communities.bmc.com/communities/docs/DOC-1181 ). > > Fred > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Sean Harrodine > Sent: Sunday, September 27, 2009 4:48 PM > To: [email protected] > Subject: Web service problem - alternative solution or workaround ??? > > Hi everyone, > > A long story but in short, i am trying to setup a web service to link my > Remedy V6.3 system running a bespoke app to Maximo. > > It appears that 6.3 patch 021 has an issue with putting the namespace on a > tag resulting in the transfers not working and investigations by BMC have > found this is due to defects SW00249263 & SW00274188. This has not been fixed > until version 7 which we are presently unable to upgrade to. > > We are looking to deploy ITSM 7.5 sometime next year but in the interim i > need to see if we can get a connection working by some means. > > I have had a few ideas of how to do this........ > > 1 - Extract and format data from Remedy and send across to the 3rd party but > not using a web service transfer method, for the 3rd party to post to their > web service locally. Transfer could be using a "unix socket" mechanism which > we do a bit of already > > 2 - Extract and format data from Remedy but then use a bespoke "non Remedy" > web service on my side as an intermediary to send across to the Maximo wsdl > and be the "pig in the middle" > > 3 - Remedy Email gateway > > > These are a few ideas but i just wanted to see if anyone out there can throw > anything else into the melting pot for me to mull over. > > Many thanks for any ideas and input shared. > > thanks, > > Sean > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
