Sean, Actually after re-reading your original post I think I may have been making an assumption.
My suggestion would be a way to avoid a problem with ARS consuming an external Web Service that is not compliant with the OOB ARS Web Services integration that is part of a SetField action. Mostly your "example 2" from your post. Except it would not be a "batch extract". It would still be an "in line send" during a transaction in AR System. In a bit more detail ... what I was suggesting was this... When ARS reaches out to Maximo's Web Service the built in ARS Web Service client may or may not meet all of the published Web Service standards/needs from Maximo. If that is the case, then you could implement a Web Service client ( in Java or Perl) and embed it into ARS workflow with the ARF plugin architecture. That should allow your ARS application to talk to any Web Service when the ARS application decides to send/receive data to/from the external Web Service. Basically you would have full programmatic control of what the Web Service client does to send the message out and parse the response coming back. It means "real programming" ( in Java or Perl ) but it should allow an ARS customer to bridge any technical gap for ARS initiated communications with an external Web Service. However, it occurs to me that you might be having problems with Maximo consuming an ARS published Web Service. If that is the case, then my suggestion would not help for that condition. I hope that helps explain my earlier comments. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Sep 28, 2009 at 5:46 PM, Sean Harrodine <[email protected]> wrote: > ** > Hi carey, > > Thanks for your email. > > But would this not still leave us exposed to the problem we are experiencing > with the namespace being missed off or will this not be the case as the > workflow will be invoking the ARF which in turn references the web service, > instead of the workflow invoking the web service directly ? > > thanks, > Sean > > ________________________________ > From: Carey Matthew Black <[email protected]> > To: [email protected] > Sent: Monday, 28 September, 2009 14:36:41 > Subject: Re: Web service problem - alternative solution or workaround ??? > > Sean, > > I would think that a custom ARF (AR Filter API) should get the job > done. It would work basically the same way that the Set Field (via > WebService) would work. The only difference is that you need to > implement the WebService client inside the ARF API framework. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > >> -----Original Message----- >> From: "Sean Harrodine" [[email protected]] >> Date: 09/27/2009 05:50 PM >> To: [email protected] >> Subject: Re: Web service problem - alternative solution or workaround ??? >> >> ** Hi everyone, >> >> A long story but in short, i am trying to setup a web service to link my >> Remedy V6.3 system running a bespoke app to Maximo. >> >> It appears that 6.3 patch 021 has an issue with putting the namespace on a >> tag resulting in the transfers not working and investigations by BMC have >> found this is due to defects SW00249263 & SW00274188. This has not been >> fixed until version 7 which we are presently unable to upgrade to. >> >> We are looking to deploy ITSM 7.5 sometime next year but in the interim i >> need to see if we can get a connection working by some means. >> >> I have had a few ideas of how to do this........ >> >> 1 - Extract and format data from Remedy and send across to the 3rd party >> but not using a web service transfer method, for the 3rd party to post to >> their web service locally. Transfer could be using a "unix socket" >> mechanism which we do a bit of already >> >> 2 - Extract and format data from Remedy but then use a bespoke "non >> Remedy" web service on my side as an intermediary to send across to the >> Maximo wsdl and be the "pig in the middle" >> >> 3 - Remedy Email gateway >> >> >> These are a few ideas but i just wanted to see if anyone out there can >> throw anything else into the melting pot for me to mull over. >> >> Many thanks for any ideas and input shared. >> >> thanks, >> >> Sean >> >> >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the >> Answers Are"_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
