Hi Sean,
We are on 6.3 p24 and seen very similar issues.
Workaround: Always create a new web service from scratch, no SaveAs
from other services.
And while creating new service, always give the
service name before selecting the primary form, i.e., immediately
after open up of new webservice creation window enter its name and
then select the primary form and mapping etc..
This trick did work for us as we too get complaints from other teams
that the webservice client they write for remedy services is erroring
out with some namespace issues.
Thanks,
Vamsi
On Sep 28, 2:46 pm, Sean Harrodine <[email protected]> wrote:
> Hi carey,
>
> Thanks for your email.
>
> But would this not still leave us exposed to the problem we are experiencing
> with the namespace being missed off or will this not be the case as the
> workflow will be invoking the ARF which in turn references the web service,
> instead of the workflow invoking the web service directly ?
>
> thanks,
> Sean
>
> ________________________________
> From: Carey Matthew Black <[email protected]>
> To: [email protected]
> Sent: Monday, 28 September, 2009 14:36:41
> Subject: Re: Web service problem - alternative solution or workaround ???
>
> Sean,
>
> I would think that a custom ARF (AR Filter API) should get the job
> done. It would work basically the same way that the Set Field (via
> WebService) would work. The only difference is that you need to
> implement the WebService client inside the ARF API framework.
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
>
>
>
> On Sun, Sep 27, 2009 at 6:36 PM, Atul Vohra <[email protected]>
> wrote:
> > Sean,
>
> > You could right code in remedy java api that extracts data from remedy and
> > consumes the maximo web service - thus passing the info to Maximo.
>
> > BTW Charles Myers had spoken to me about this and I had suggested the above
> > solution.
>
> > Atul
>
> > -----Original Message-----
> > From: "Sean Harrodine" [[email protected]]
> > Date: 09/27/2009 05:50 PM
> > To: [email protected]
> > Subject: Re: Web service problem - alternative solution or workaround ???
>
> > ** Hi everyone,
>
> > A long story but in short, i am trying to setup a web service to link my
> > Remedy V6.3 system running a bespoke app to Maximo.
>
> > It appears that 6.3 patch 021 has an issue with putting the namespace on a
> > tag resulting in the transfers not working and investigations by BMC have
> > found this is due to defects SW00249263 & SW00274188. This has not been
> > fixed until version 7 which we are presently unable to upgrade to.
>
> > We are looking to deploy ITSM 7.5 sometime next year but in the interim i
> > need to see if we can get a connection working by some means.
>
> > I have had a few ideas of how to do this........
>
> > 1 - Extract and format data from Remedy and send across to the 3rd party
> > but not using a web service transfer method, for the 3rd party to post to
> > their web service locally. Transfer could be using a "unix socket"
> > mechanism which we do a bit of already
>
> > 2 - Extract and format data from Remedy but then use a bespoke "non Remedy"
> > web service on my side as an intermediary to send across to the Maximo wsdl
> > and be the "pig in the middle"
>
> > 3 - Remedy Email gateway
>
> > These are a few ideas but i just wanted to see if anyone out there can
> > throw anything else into the melting pot for me to mull over.
>
> > Many thanks for any ideas and input shared.
>
> > thanks,
>
> > Sean
>
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