Hi carey, Thanks for your email.
But would this not still leave us exposed to the problem we are experiencing with the namespace being missed off or will this not be the case as the workflow will be invoking the ARF which in turn references the web service, instead of the workflow invoking the web service directly ? thanks, Sean ________________________________ From: Carey Matthew Black <[email protected]> To: [email protected] Sent: Monday, 28 September, 2009 14:36:41 Subject: Re: Web service problem - alternative solution or workaround ??? Sean, I would think that a custom ARF (AR Filter API) should get the job done. It would work basically the same way that the Set Field (via WebService) would work. The only difference is that you need to implement the WebService client inside the ARF API framework. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Sun, Sep 27, 2009 at 6:36 PM, Atul Vohra <[email protected]> wrote: > Sean, > > You could right code in remedy java api that extracts data from remedy and > consumes the maximo web service - thus passing the info to Maximo. > > BTW Charles Myers had spoken to me about this and I had suggested the above > solution. > > Atul > > > > > -----Original Message----- > From: "Sean Harrodine" [[email protected]] > Date: 09/27/2009 05:50 PM > To: [email protected] > Subject: Re: Web service problem - alternative solution or workaround ??? > > ** Hi everyone, > > A long story but in short, i am trying to setup a web service to link my > Remedy V6.3 system running a bespoke app to Maximo. > > It appears that 6.3 patch 021 has an issue with putting the namespace on a > tag resulting in the transfers not working and investigations by BMC have > found this is due to defects SW00249263 & SW00274188. This has not been fixed > until version 7 which we are presently unable to upgrade to. > > We are looking to deploy ITSM 7.5 sometime next year but in the interim i > need to see if we can get a connection working by some means. > > I have had a few ideas of how to do this........ > > 1 - Extract and format data from Remedy and send across to the 3rd party but > not using a web service transfer method, for the 3rd party to post to their > web service locally. Transfer could be using a "unix socket" mechanism which > we do a bit of already > > 2 - Extract and format data from Remedy but then use a bespoke "non Remedy" > web service on my side as an intermediary to send across to the Maximo wsdl > and be the "pig in the middle" > > 3 - Remedy Email gateway > > > These are a few ideas but i just wanted to see if anyone out there can throw > anything else into the melting pot for me to mull over. > > Many thanks for any ideas and input shared. > > thanks, > > Sean > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
