It's impossible to make only upgrade to the new version. Generally it is new implemententation of HelpDesk.
Some configuration in version 7.5 is really very complicated. For only installation on Windows you need 2-3 days. Because you must install CMDB, before you installing ServiceDesk. To quick configuration use foundation data, this is a set of excel files which you can import to ITSM. Cheers. Konrad Single Sign On for Remedy AR System http://www.remedy-sso.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy Muse Sent: Monday, January 11, 2010 4:35 AM To: [email protected] Subject: Re: I want to create a testserver of 7.5. Does anybody know how long it would take? ** Actually, was going to take a 5.0 Help Desk to 7.5 server. Just going to do a test to see how it does. If it can be done ok. If not, ditch and do a full 7.5. I just want to ditch the old and do the new. -----Original Message----- From: Mac McMillan <[email protected]> To: [email protected] Sent: Sun, Jan 10, 2010 4:19 pm Subject: Re: I want to create a testserver of 7.5. Does anybody know how long it would take? Are just talking about ARSystem upgrade or CMDB/ITSM? If your moving from ARS 5.x to ARS 7.5, it will be a difficult and time consuming process. I have not done this myself, but the move from 5.0.1 to 6.3 was multi-step process and required a lot of planning and testing. And from what I've gleened off of the ARS List, you can't go directly to 7.x from 5.x. I'm sorry I'm not offering much more than that. ==Mac 2010/1/10 [email protected] <[email protected]>: > You need only AR System or Ar System + ITSM? > > > Konrad > > Single Sign On for Remedy AR System > http://www.remedy-sso.com <http://www.remedy-sso.com/> > > -----Original Message----- > From: Action Request System discussion list(ARSList) _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
