You can successfully install ARS 7.5 with Help Desk Version 5.6 - I just did so and it was a totally new install as someone else has mentioned. If you wish to go that route I have discovered a few gotchas, so email me offline and I will be glad to help.
:-) Candace ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy Muse Sent: Monday, January 11, 2010 8:57 PM To: [email protected] Subject: Re: I want to create a testserver of 7.5. Does anybody know how long it would take? ** That's what I think too and am selling that idea to my client. -----Original Message----- From: Daniel Bloom <[email protected]> To: [email protected] Sent: Mon, Jan 11, 2010 9:40 am Subject: Re: I want to create a testserver of 7.5. Does anybody know how long it would take? ** no CMDB in Help Desk 5 so it may not be so bad to upgrade to a newer version of AR System. We need to be sure we separate comments about version of ITSM from version of AR System. Once you get to the versions of ITSM/Help Desk which includes Asset Management being built on the CMDB the upgrade of the AR System (including version of CMDB) becomes critical. Upgrading from any older version of ITMS, i.e. <7.0 , to a newer version of ITSM is an export and rebuild of your system (foundation) data, since the data structures changed so much. Again, from a Help Desk only it is relatively easier, but that is relatively. Going forward, assuming you want BMC support and are planning on running AR System out into the future, IMHO you really do have to eventually abandon your old release and move to more current. .... Daniel ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[email protected]?> ] On Behalf Of Meyer, Jennifer L Sent: January 11, 2010 9:01 AM To: [email protected] <mailto:[email protected]> Subject: Re: I want to create a testserver of 7.5. Does anybody know how long it would take? ** I know you can put 6.X on 7.X, but not whether you can put pre-6 on 7.X. Just think, you can be the seminal case! Jennifer Meyer ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of Remedy Muse Sent: Sunday, January 10, 2010 10:35 PM To: [email protected] <mailto:[email protected]> Subject: Re: I want to create a testserver of 7.5. Does anybody know how long it would take? ** Actually, was going to take a 5.0 Help Desk to 7.5 server. Just going to do a test to see how it does. If it can be done ok. If not, ditch and do a full 7.5. I just want to ditch the old and do the new. -----Original Message----- From: Mac McMillan <[email protected] <mailto:[email protected]> > To: [email protected] <mailto:[email protected]> Sent: Sun, Jan 10, 2010 4:19 pm Subject: Re: I want to create a testserver of 7.5. Does anybody know how long it would take? Are just talking about ARSystem upgrade or CMDB/ITSM? If your moving from ARS 5.x to ARS 7.5, it will be a difficult and time consuming process. I have not done this myself, but the move from 5.0.1 to 6.3 was multi-step process and required a lot of planning and testing. And from what I've gleened off of the ARS List, you can't go directly to 7.x from 5.x. I'm sorry I'm not offering much more than that. ==Mac 2010/1/10 [email protected] <mailto:[email protected]> <[email protected] <mailto:[email protected]> >: > You need only AR System or Ar System + ITSM? > > > Konrad > > Single Sign On for Remedy AR System > http://www.remedy-sso.com <http://www.remedy-sso.com/> > > -----Original Message----- > From: Action Request System discussion list(ARSList) _Platinum Sponsor: [email protected] <mailto:[email protected]> ARSlist: "Where the Answers Are"_ ________________________________ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _Platinum Sponsor: [email protected] <mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] <mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
