Hi Jason,
I got a bit different environment, that is the server is running under VM
instead of phsyical, and is not belong to any domain yet. It is running
under a workgroup.
Which I was using is local administrator through the remote desktop
section.
Seems to be I have to try for more case.
Thanks for your help
---
MICHAEL WONG
System Support Consultant - Infrastructure & Field Services Division
Jason Miller
<jason.mil...@gma
IL.COM> To
Sent by: "Action arslist@ARSLIST.ORG
Request System cc
discussion list
(ARSList)" Subject
<arsl...@arslist. Re: Remedy on Windows 2008 64 bits
ORG>
01/26/2010 12:23
PM
Please respond to
arsl...@arslist.o
RG
** Sounds pretty much like what we did.? I don't remember having to run the
installer in compatibility mode but it may be worth a try.
Are you logged into the server as a local admin?? Now that I think about it
I was logged in as a domain admin.? A local admin should be sufficient but
maybe using a domain admin has given me a little extra something that has
helped to avoid this issue (which seems to fairly common).
Do you have DEP turned off?? I wouldn't think that is the issue but maybe
some part of the installer is trying to execute from a data area of memory.
The only other thing I can think of would be does one of the directories
involved have the Read Only flag set (assuming sufficient permissions)?
2010/1/25 Michael Kwok Fu Wong <micw...@asl.com.hk>
Hi Jason,
I think I do it ?similiar, that is I extract the installation files to
C:/temp directory, and then install it from there.
I have the C: drive with over 30G space avail, and also D: drive with
100G
avail.
I try to specify the install directory to both drive, but with no luck on
success. Always get a error message on "Having 0MB space available for
installation".
---
MICHAEL WONG
System Support Consultant ?- ?Infrastructure & ?Field Services Division
? ? ? ? ? ? Jason Miller
? ? ? ? ? ? <jason.mil...@gma
? ? ? ? ? ? IL.COM> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To
? ? ? ? ? ? Sent by: "Action ? ? ? ? ?arsl...@arslist.org
? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc
? ? ? ? ? ? discussion list
? ? ? ? ? ? (ARSList)" ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject
? ? ? ? ? ? <arsl...@arslist. ? ? ? ? Re: Remedy on Windows 2008 64 bits
? ? ? ? ? ? ORG>
? ? ? ? ? ? 01/26/2010 11:24
? ? ? ? ? ? AM
? ? ? ? ? ? Please respond to
? ? ? ? ? ? arsl...@arslist.o
? ? ? ? ? ? ? ? ? ?RG
** Hi Michael,
Just to clarify... when you say you use the local disk, does that mean
you
copied the install to a local disk?? We have seen where copying the
installation files from a network share to the local disk resolve some
issues.
We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install
went almost too smoothly.
Jason
On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong <micw...@asl.com.hk
>
wrote:
?Hi Listeners,
?I was trying to install ARS7.5 on Windows 2008R2 without success. It
?always
?complain "There have 0MB space available for the installation". Even if
I
?use the local disk or additional disk.
?Any hints? Initially, I though it is the AR issue on not support 2008R2.
?However, after Strauss posts, seems it is related to others issue.
?Thanks in advance.
?---
?MICHAEL WONG
?System Support Consultant ?- ?Infrastructure & ?Field Services Division
?Automated Systems (HK) Limited
?Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk
|
?www.asl.com.hk
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?? ? ? ? ? ? strauss
?? ? ? ? ? ? <stra...@unt.edu>
?? ? ? ? ? ? Sent by: "Action ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
To
?? ? ? ? ? ? Request System ? ? ? ? ? ?arsl...@arslist.org
?? ? ? ? ? ? discussion
list ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?cc
?? ? ? ? ? ? (ARSList)"
?? ? ? ? ? ? <arsl...@arslist. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Subject
?? ? ? ? ? ? ORG> ? ? ? ? ? ? ? ? ? ? ?Re: Remedy on Windows 2008 64 bits
?? ? ? ? ? ? 01/26/2010 04:42
?? ? ? ? ? ? AM
?? ? ? ? ? ? Please respond to
?? ? ? ? ? ? arsl...@arslist.o
?? ? ? ? ? ? ? ? ? ?RG
?For what it's worth, our new pre-production environment of ARS 7.5 and
?ITSM
?7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all
?running as well as can be expected for 32-bit apps on 32-bit JVMs.
?DB: ? Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise
x64
?with SQL Server 2008 Enterprise x64 SP1
?APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise
x64
?(Sun SDK 1.6.0_16)
??- ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00
?WEB: ?Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise
x64
?(Sun SDK 1.6.0_16)
??- Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS)
??- Flashboards 7.5.00.003
??- All application Help files on IIS 7.0
??- Will also host Kinetic Request 4.4.1 on its own instance of Tomcat
?RKM: ?Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise
x64
?with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16)
??- Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat
?installed with mid-tier, which was then removed; the tomcat 5.5.20
?install
?bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that
?matter, so did the Apache distribution of Tomcat 6.0.20)
??- Forced Hummingbird SearchServer 6.1 into x86 directory to run as a
?32-bit app under RKM
??- Atrium Integration Engine 7.6.00.001
?We are busy trying to determine what customizations to bring forward
from
?ITSM 7.0.03.009, and how to move the foundation data, and so far the
apps
?themselves seem to be behaving properly in their OOTB installed
?configurations (with sample data loaded). ?Most of the installation
?problems have been with tomcat (surprise, surprise), or with client
?applications (Dev Studio, User, and Data Management App) on Windows 7
?desktops that put write-required files in read-only directories by
?default.
?Some functions like AREA are not configured yet, so I don't know if 2008
?R2
?will give me trouble with them; SSL on the tomcat servers is configured
?using OpenSSL.
?Christopher Strauss, Ph.D.
?Call Tracking Administration Manager
?University of North Texas Computing & IT Center
?http://itsm.unt.edu/
?-----Original Message-----
?From: Action Request System discussion list(ARSList)
?[mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR
?JCS
?DOM
?Sent: Monday, January 25, 2010 1:34 PM
?To: arslist@ARSLIST.ORG
?Subject: Remedy on Windows 2008 64 bits
?Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008
?Server
?Enterprise (x64) and experience problems? ?We are being mandated to push
?all
?of our next generation application on OS Windows 2008 64 bits.
?If there is something that we should be aware and that you can share we
?will
?be really appreciate. ?Remedy compatibility matrix only mentioned their
?list
?of support OS up to 2003, with a vague note that higher version will be
?support.
?I have ask BMC support and got two separate respond, one with certainty
?that
?they will support Window 2008 and one that is uncertain that they might
?not
?work.
?Any inputs from the list would be greatly appreciate and hope that it
?would
?help other as well.
?Thanks in advance.
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