Ours is also a VM. We have 7.5 running on both VMware ESX (2008 x64 pre R2) and MS Hyper-V (2008 x64 R2). Likewise it was all installed using remote desktop. I can't imagine not being on a domain is causing you these troubles (the domain admin idea was a long shot).
Jason On 1/26/10, Michael Kwok Fu Wong <micw...@asl.com.hk> wrote: > Hi Jason, > > I got a bit different environment, that is the server is running under VM > instead of phsyical, and is not belong to any domain yet. It is running > under a workgroup. > Which I was using is local administrator through the remote desktop > section. > > Seems to be I have to try for more case. > > Thanks for your help > --- > MICHAEL WONG > System Support Consultant - Infrastructure & Field Services Division > > > > > Jason Miller > <jason.mil...@gma > IL.COM> To > Sent by: "Action arslist@ARSLIST.ORG > Request System cc > discussion list > (ARSList)" Subject > <arsl...@arslist. Re: Remedy on Windows 2008 64 bits > ORG> > > > 01/26/2010 12:23 > PM > > > Please respond to > arsl...@arslist.o > RG > > > > > > > ** Sounds pretty much like what we did.? I don't remember having to run the > installer in compatibility mode but it may be worth a try. > > Are you logged into the server as a local admin?? Now that I think about it > I was logged in as a domain admin.? A local admin should be sufficient but > maybe using a domain admin has given me a little extra something that has > helped to avoid this issue (which seems to fairly common). > > Do you have DEP turned off?? I wouldn't think that is the issue but maybe > some part of the installer is trying to execute from a data area of memory. > > The only other thing I can think of would be does one of the directories > involved have the Read Only flag set (assuming sufficient permissions)? > > 2010/1/25 Michael Kwok Fu Wong <micw...@asl.com.hk> > Hi Jason, > > I think I do it ?similiar, that is I extract the installation files to > C:/temp directory, and then install it from there. > I have the C: drive with over 30G space avail, and also D: drive with > 100G > avail. > I try to specify the install directory to both drive, but with no luck on > success. Always get a error message on "Having 0MB space available for > installation". > > --- > MICHAEL WONG > System Support Consultant ?- ?Infrastructure & ?Field Services Division > > > > > ? ? ? ? ? ? Jason Miller > ? ? ? ? ? ? <jason.mil...@gma > ? ? ? ? ? ? IL.COM> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To > ? ? ? ? ? ? Sent by: "Action ? ? ? ? ?arsl...@arslist.org > ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc > ? ? ? ? ? ? discussion list > ? ? ? ? ? ? (ARSList)" ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject > ? ? ? ? ? ? <arsl...@arslist. ? ? ? ? Re: Remedy on Windows 2008 64 bits > ? ? ? ? ? ? ORG> > > > ? ? ? ? ? ? 01/26/2010 11:24 > ? ? ? ? ? ? AM > > > ? ? ? ? ? ? Please respond to > ? ? ? ? ? ? arsl...@arslist.o > ? ? ? ? ? ? ? ? ? ?RG > > > > > > > ** Hi Michael, > > Just to clarify... when you say you use the local disk, does that mean > you > copied the install to a local disk?? We have seen where copying the > installation files from a network share to the local disk resolve some > issues. > > We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install > went almost too smoothly. > > Jason > > On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong <micw...@asl.com.hk > > > wrote: > ?Hi Listeners, > > ?I was trying to install ARS7.5 on Windows 2008R2 without success. It > ?always > ?complain "There have 0MB space available for the installation". Even if > I > ?use the local disk or additional disk. > > ?Any hints? Initially, I though it is the AR issue on not support 2008R2. > ?However, after Strauss posts, seems it is related to others issue. > > ?Thanks in advance. > ?--- > ?MICHAEL WONG > ?System Support Consultant ?- ?Infrastructure & ?Field Services Division > ?Automated Systems (HK) Limited > > ?Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk > | > ?www.asl.com.hk > > > > > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ > > > > ?This email and any files transmitted with it are confidential and > ?intended > ?solely for the use of the individual or entity to whom they are > ?addressed. > ?If you are not the named addressee, you should not disseminate, > ?distribute > ?or copy this email. Please notify us immediately by email if you have > ?received this email by mistake and delete this email from your system. > No > ?person is authorized to conclude any binding agreement on behalf of > ?Automated Systems Holdings Limited, its subsidiaries and associates (the > ?ASL Group) with another party by email unless prior written > authorization > ?has been granted by the ASL Group. > > > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ > > > > > > > > ?? ? ? ? ? ? strauss > ?? ? ? ? ? ? <stra...@unt.edu> > ?? ? ? ? ? ? Sent by: "Action ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? > To > ?? ? ? ? ? ? Request System ? ? ? ? ? ?arsl...@arslist.org > ?? ? ? ? ? ? discussion > list ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?cc > ?? ? ? ? ? ? (ARSList)" > ?? ? ? ? ? ? <arsl...@arslist. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? > Subject > ?? ? ? ? ? ? ORG> ? ? ? ? ? ? ? ? ? ? ?Re: Remedy on Windows 2008 64 bits > > > ?? ? ? ? ? ? 01/26/2010 04:42 > ?? ? ? ? ? ? AM > > > ?? ? ? ? ? ? Please respond to > ?? ? ? ? ? ? arsl...@arslist.o > ?? ? ? ? ? ? ? ? ? ?RG > > > > > > > ?For what it's worth, our new pre-production environment of ARS 7.5 and > ?ITSM > ?7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all > ?running as well as can be expected for 32-bit apps on 32-bit JVMs. > > ?DB: ? Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise > x64 > ?with SQL Server 2008 Enterprise x64 SP1 > ?APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise > x64 > ?(Sun SDK 1.6.0_16) > ??- ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 > > ?WEB: ?Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise > x64 > ?(Sun SDK 1.6.0_16) > ??- Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) > ??- Flashboards 7.5.00.003 > ??- All application Help files on IIS 7.0 > ??- Will also host Kinetic Request 4.4.1 on its own instance of Tomcat > > ?RKM: ?Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise > x64 > ?with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) > ??- Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat > ?installed with mid-tier, which was then removed; the tomcat 5.5.20 > ?install > ?bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that > ?matter, so did the Apache distribution of Tomcat 6.0.20) > ??- Forced Hummingbird SearchServer 6.1 into x86 directory to run as a > ?32-bit app under RKM > ??- Atrium Integration Engine 7.6.00.001 > > ?We are busy trying to determine what customizations to bring forward > from > ?ITSM 7.0.03.009, and how to move the foundation data, and so far the > apps > ?themselves seem to be behaving properly in their OOTB installed > ?configurations (with sample data loaded). ?Most of the installation > ?problems have been with tomcat (surprise, surprise), or with client > ?applications (Dev Studio, User, and Data Management App) on Windows 7 > ?desktops that put write-required files in read-only directories by > ?default. > ?Some functions like AREA are not configured yet, so I don't know if 2008 > ?R2 > ?will give me trouble with them; SSL on the tomcat servers is configured > ?using OpenSSL. > > ?Christopher Strauss, Ph.D. > ?Call Tracking Administration Manager > ?University of North Texas Computing & IT Center > ?http://itsm.unt.edu/ > > ?-----Original Message----- > ?From: Action Request System discussion list(ARSList) > ?[mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR > ?JCS > ?DOM > ?Sent: Monday, January 25, 2010 1:34 PM > ?To: arslist@ARSLIST.ORG > ?Subject: Remedy on Windows 2008 64 bits > > ?Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 > ?Server > ?Enterprise (x64) and experience problems? ?We are being mandated to push > ?all > ?of our next generation application on OS Windows 2008 64 bits. > > ?If there is something that we should be aware and that you can share we > ?will > ?be really appreciate. ?Remedy compatibility matrix only mentioned their > ?list > ?of support OS up to 2003, with a vague note that higher version will be > ?support. > > ?I have ask BMC support and got two separate respond, one with certainty > ?that > ?they will support Window 2008 and one that is uncertain that they might > ?not > > ?work. > > ?Any inputs from the list would be greatly appreciate and hope that it > ?would > > ?help other as well. > > > ?Thanks in advance. > > > > _______________________________________________________________________________ > > > > ?UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ?Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > ?Are" > > > > _______________________________________________________________________________ > > > ?UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ?Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > ?Are" > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
