If you want to ensure no one manager is inundated, hold a count on the manager record of how many times they have been used. This could then become your selection criteria. The lowest count gets the next email. If you get complaints from the managers about the load being shared equally, you can show them the count details.
If I remember correctly, the SHR:People form in ITSM 6 has a Manager flag so you don't need to do this in a separate form. You could just pick another manager from this form. Add a field to it to hold a count and you should be up and running. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: 26 January 2010 12:46 To: arslist@ARSLIST.ORG Subject: Re: Random Email Recipient ** Lyle, Thank you for the response. We're tracking along the same lines about defining a group of managers to select from. My question is how to automate the selection of a random alternate manager. I was thinking about a separate form with a table from which to use a filter guide to walk through the table and select a manager. But then the question is making sure that the selection of a manager is done equitably so that no one manager is inundated. I may be making this more difficult that I should, and wanted to know how others may have approached this. Joseph Kasell Global IT Services Information Services Navy Federal Credit Union _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
