Joseph, You may want to look at it from a different angle Instead of trying to randomize the manager, Have selected managers receive a ( or multiple ) random tickets. You can then control how many and how often each manager receives tickets.
Greg Givens (Contractor) Millington Consolidated Data Center (MILL-CDC) Comm: (901) 874-6957 <mailto:[email protected]> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joseph Kasell Sent: Monday, January 25, 2010 3:13 PM To: [email protected] Subject: Random Email Recipient ** Hello listers! Received a heads-up of a possible requirement from management. They are emphasizing a quality review of help desk tickets and one idea would have workflow that would identify a random subset of help desk tickets, then send an email with a link for each ticket to a manager so that the ticket could be reviewed. At first I thought that this would be easy as I would use an idea published on this board previously to generate that ticket subset, and then have the email sent to the manager of the assignee, which is recorded in the Assignee Manager Login field of the Help Desk form. However, I was told that the email needs to go out to a random manager who is not the manager of the ticket assignee - in other words, an ID that does not match that recorded in the Assignee Manager Login field. Does someone have an idea or suggestion as to how I might randomly select another manager as an email recipient? Appreciate the help. BTW.....we're using ARS 7.0.01 and ITSM 6, and MSSQL 2005. Thank you! Joseph Kasell Global IT Services Information Services Navy Federal Credit Union _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
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