Hi Jarl,

Thanks for the link. It helps a little with our understanding of
what's happening.

No we don't have several versions running on this server. We tried to
keep things very simple with this install. Just took Server 2003,
enabled IIS 6, installed the SQL 2005 client and then off we went with
the 7.5 patch 4 install. We installed most of the components and then
went straight onto AIE which unfortunately is now integrated in a
massive install with lots of CMDB stuff. We got a few errors in this
part of the install but they seemed to relate to the fact that we
weren't installing all the CMDB core components. Other then that it
has been a pretty smooth install with the exception of the complete
absence of a working mid-tier.

We have a very similar server that has evolved from 7.1 through
various patches to 7.5 patch 4. That is working perfectly through all
upgrades. We're now using the mid-tier on this server to test our new
server on the web. A quick comparison does show a few differences. One
notable difference is that is is using Tomcat 5.5.25 though the latest
patch installed 5.5.28 without updating the config to point to it.

Rod



On 24 February 2010 23:13, Jarl Grøneng <[email protected]> wrote:
> http://wiki.apache.org/tomcat/HowTo#I.27m_encountering_classloader_problems_when_using_JNI_under_Tomcat
>
> Do you have several versions of mid-tier running?
>
> --
> Jarl
>
> 2010/2/24 Rod Harris <[email protected]>:
>> Hi Guys,
>>
>> Just tried a  vanilla install of Remedy 7.5 patch 4 on Windows Server
>> 2003, SQL 2005,IIS 6 and the Tomcat install (5.5.28) bundled with
>> patch 4. I'm getting a conflict with the arutiljni75.dll as per the
>> below message. I've tried manipulating my path environment variable as
>> well as the java class path in the Tomcat configurer. So far no joy.
>>
>> - Could not load native library
>> java.lang.UnsatisfiedLinkError: Native Library C:\Program Files\BMC
>> Software\ARSystem\midtier\WEB-INF\lib\arutiljni75.dll already loaded
>> in another classloader
>>        at java.lang.ClassLoader.loadLibrary0(Unknown Source)
>>
>>
>> Anybody else having the same problem, preferably with a fix?
>>
>> Thanks,
>>
>> Rod
>>
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