You can use Advanced search with - 'Re-Opened Date' > "6/1/2009 12:00:00 AM"
AND 'Re-Opened Date' < "2/28/2010 12:00:00 AM" - Condition.

 

Thx,

RAM

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Sunday, February 28, 2010 4:00 PM
To: [email protected]
Subject: Re: re-opened incidents in Remedy

 

My concern is "From 1st June 2009 to  28-Feb-2010 how many re-opened
incidents are in AR system."I could not check each incident's Reopened Date.

 

 

 

Thanks & Regards

 

Amanullah

Software Consultant 

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Jon Chau
Sent: Sunday, February 28, 2010 1:19 PM
To: [email protected]
Subject: Re: re-opened incidents in Remedy

 

** I believe on the Dates tab, there is a field called Reopened Date.  You
can check to see if that value is null or not.

Jon

On Sat, Feb 27, 2010 at 9:48 PM, ITN (Amanullah Bashir Ahmed)
<[email protected]> wrote:

** 

Hi there,

Version  7.1.00  Patch 007

 

How we can get to extract the no of re-opened incidents from Remedy. I want
to see all re-opened incidents. Is there any option in remedy or I have to
create filter for it, please guide me. Waiting for immediate response.

 

 

Thanks & Regards

 

Amanullah

Software Consultant 

IT Application and Enterprise Management

Emirates NBD

Desk: +971 4 2092634

Mobile: +971 50 2182455

 



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