Depends on the status when the incident is reopened. If you reopen from the accerlator tool bar from a Resolved state the reopened date does not get set. If you reopen from a Closed state using the left side navigation bar Functions -> Reopen Incident it sets the re-opened date on creation of the new incident. The two are then linked together. On Tue, Mar 2, 2010 at 1:00 AM, Ramey, Anne <[email protected]> wrote:
> ** > > I'm using 7.0.03 patch 9 and the re-opened date never gets set when a > ticket is manually re-opened, so that's not useful. > > > > Anne Ramey > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Ram Rudra > *Sent:* Sunday, February 28, 2010 5:49 AM > *To:* [email protected] > *Subject:* Possibly spam: Re: re-opened incidents in Remedy > > > > ** > > You can use Advanced search with - 'Re-Opened Date' > "6/1/2009 12:00:00 > AM" AND 'Re-Opened Date' < "2/28/2010 12:00:00 AM" – Condition. > > > > Thx, > > RAM > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *ITN (Amanullah Bashir Ahmed) > *Sent:* Sunday, February 28, 2010 4:00 PM > *To:* [email protected] > *Subject:* Re: re-opened incidents in Remedy > > > > My concern is “From 1st June 2009 to 28-Feb-2010 how many re-opened > incidents are in AR system.”I could not check each incident’s Reopened Date. > > > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jon Chau > *Sent:* Sunday, February 28, 2010 1:19 PM > *To:* [email protected] > *Subject:* Re: re-opened incidents in Remedy > > > > ** I believe on the Dates tab, there is a field called Reopened Date. You > can check to see if that value is null or not. > > Jon > > On Sat, Feb 27, 2010 at 9:48 PM, ITN (Amanullah Bashir Ahmed) < > [email protected]> wrote: > > ** > > Hi there, > > Version 7.1.00 Patch 007 > > > > How we can get to extract the no of re-opened incidents from Remedy. I want > to see all re-opened incidents. Is there any option in remedy or I have to > create filter for it, please guide me. Waiting for immediate response. > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > IT Application and Enterprise Management > > Emirates NBD > > Desk: +971 4 2092634 > > Mobile: +971 50 2182455 > > > > > > DISCLAIMER:"This e-mail message including any of its attachments is > intended solely for the addressee(s) and may contain privileged information. > If you are not the addressee or you have received this email message in > error, please notify the sender who will remove your details from its > database. You are not authorized to read, copy, disseminate, distribute or > use this e-mail message or any attachment to it in any manner and must > delete the email and destroy any hard copies of it. This e-mail message does > not contain financial instructions or commitments of any kind. Any views > expressed in this message are those of the individual sender and do not > necessarily reflect the views of Emirates NBD PJSC, or any other related > subsidiaries, entities or persons." > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > Click > here<https://www.mailcontrol.com/sr/2o6NPH9AyFvTndxI!oX7Use8smOdzq72NXvNvNw!ezCO6oWIm6NR!BKA3PZR5zNMYm8P!3qsdbTwFL4l1WzKMQ==>to > report this email as spam. > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the > Answers Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
