OK, so how do you find the tickets that have been re-opened from resolved in the system?
Anne Ramey From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Tuesday, March 02, 2010 12:26 AM To: [email protected] Subject: Re: Possibly spam: Re: re-opened incidents in Remedy ** Depends on the status when the incident is reopened. If you reopen from the accerlator tool bar from a Resolved state the reopened date does not get set. If you reopen from a Closed state using the left side navigation bar Functions -> Reopen Incident it sets the re-opened date on creation of the new incident. The two are then linked together. On Tue, Mar 2, 2010 at 1:00 AM, Ramey, Anne <[email protected]<mailto:[email protected]>> wrote: ** I'm using 7.0.03 patch 9 and the re-opened date never gets set when a ticket is manually re-opened, so that's not useful. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Ram Rudra Sent: Sunday, February 28, 2010 5:49 AM To: [email protected]<mailto:[email protected]> Subject: Possibly spam: Re: re-opened incidents in Remedy ** You can use Advanced search with - 'Re-Opened Date' > "6/1/2009 12:00:00 AM" AND 'Re-Opened Date' < "2/28/2010 12:00:00 AM" - Condition. Thx, RAM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Sunday, February 28, 2010 4:00 PM To: [email protected]<mailto:[email protected]> Subject: Re: re-opened incidents in Remedy My concern is "From 1st June 2009 to 28-Feb-2010 how many re-opened incidents are in AR system."I could not check each incident's Reopened Date. Thanks & Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Jon Chau Sent: Sunday, February 28, 2010 1:19 PM To: [email protected]<mailto:[email protected]> Subject: Re: re-opened incidents in Remedy ** I believe on the Dates tab, there is a field called Reopened Date. You can check to see if that value is null or not. Jon On Sat, Feb 27, 2010 at 9:48 PM, ITN (Amanullah Bashir Ahmed) <[email protected]<mailto:[email protected]>> wrote: ** Hi there, Version 7.1.00 Patch 007 How we can get to extract the no of re-opened incidents from Remedy. I want to see all re-opened incidents. Is there any option in remedy or I have to create filter for it, please guide me. Waiting for immediate response. Thanks & Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ Click here<https://www.mailcontrol.com/sr/2o6NPH9AyFvTndxI!oX7Use8smOdzq72NXvNvNw!ezCO6oWIm6NR!BKA3PZR5zNMYm8P!3qsdbTwFL4l1WzKMQ==> to report this email as spam. _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
