The administrator should be able to login with the changed password, no one 
else should know this password.

Depending on your settings, the user may also be able to login as a requester 
or guest.  As a requester, you have limited read/write access to the calls you 
create but you cannot change any other calls. This is what you would want if an 
IT support staff member left the group to work with another department (non-IT).

For our environment, it is important that we maintain the historical record 
within ITSM.  

If the password has been reset and people can get in without a password or with 
an old password you have a different problem.  

Lee
 
************************************* 
Lee Marsh 
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone:  202-305-9725 
Cell:  202-528-1749
Email: lee.ma...@usdoj.gov 
*************************************


-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Monday, March 29, 2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: User is able to login after making status to OFFLINE

Thanks Lee Marsh,

We followed your instructions too. But still we are able to login. Any help?

Thanks & Regards,
Rambabu Rudra
System Administrator

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee
Sent: Monday, March 29, 2010 7:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: User is able to login after making status to OFFLINE

When a user (IT support staff) leaves we:

Transfer any records (INC, PBI, AM, etc) assigned to user.
Remove user from all of the support groups and roles.
Remove user's permissions.
Change the user's password.
Set users people record to off-line.

This should resolve any access issues you have.
Lee Marsh

 
*************************************
Lee Marsh
Remedy Administrator
BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department 
of Justice
Phone:  202-305-9725
Cell:  202-528-1749
Email: lee.ma...@usdoj.gov
*************************************


-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, March 26, 2010 11:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: User is able to login after making status to OFFLINE

If you are really so worried about deleting the User record how about starting 
with just changing the password.  If no one knows the password then no one can 
login with that account.

Fred

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Friday, March 26, 2010 6:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: User is able to login after making status to OFFLINE

The Incident records are tied to the CTM:People not the User. The User is how a 
login is validated not the CTM:People. If you delete the People record it will 
still not affect any Incidents.

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ravi Chandra
To: arslist@ARSLIST.ORG
Sent: Fri, Mar 26, 2010 1:42 pm
Subject: Re: User is able to login after making status to OFFLINE Hi Roger, 
 
  Thanks alot for the immediate response. 
 
  It's not the AD account. We have not intergrated remedy with AD. If we delete 
the user account in Remedy, will the incidents related to user will delete? 
Please guide me with the right steps, how to take the user to offline or 
disable stauts in Remedy account. 
 
Thanks & Regards,
Ravi Chandra 
 
-----Original Message-----
> Hi All,
> 
> I need help in resolving this issue.
> 
> One of my team member left the company, so i made his status as > 
> OFFLINE in " PEOPLE" form and in "USER" form " DISABLE".When i tried > 
> to
login he is ble to login and still able to create and modify the > incident.
Please help me in this, how to take a user to offline or > let me know in which 
status should i have to change.
> 
> Thanks & Regards,
> 
> Ravi Chandra.R
> 

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