Misi, You discuss something called an Escalation Timeline in your .pdf file. Is this something that the customer can gather through API Calls? (I was not at WWRUG last year). :(
Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Monday, March 29, 2010 3:32 PM To: [email protected] Subject: Re: AR System Clients and API's Hi again, One more thing. If you are doing performance tuning, you do not need to understand everything. Check out the presentation I did during WWRUG09, where I point out the most interesting API-calls: http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi, > Thank you for this information.I have gone through these logs, it is > really of great help. > But i wanted to know one more thing, how these commands are getting > initiated from the User tool, which file from the ARUser installed > directory initiates this command sequence. > > Please provide this info, it will be of great help. > > Regards, > Gopal > > > Misi Mladoniczky wrote: >> >> Hi, >> >> The ARUser uses the C-API as described in the Programmers Guide PDF. >> >> The communication is Sun RPC over TCP. >> >> If you want to know exactly which calls ARUser makes, you can set the >> environment variable ARAPILOGGING=1 before starting it, and read the >> resulting arapires.log and arapicmd.log. >> >> You can also turn on Client- or Server-side API-logging. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> >> Products from RRR Scandinavia: >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> Find these products, and many free tools and utilities, at >> http://rrr.se. >> >>> Hi all, >>> Need to now how the BMC Remedy User Client works with C API(existing >>> communication) to access the AR Server(No custom API).Is there any >>> documents that clearly describes this communication? >>> >>> Please someone provide information on this, it will be of great help. >>> -- >>> View this message in context: >>> http://old.nabble.com/AR-System-Clients-and-API%27s-tp28045457p28045 >>> 457.html Sent from the ARS (Action Request System) mailing list >>> archive at Nabble.com. >>> >>> ____________________________________________________________________ >>> ___________ UNSUBSCRIBE or access ARSlist Archives at >>> www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the >>> Answers Are" >>> >>> -- >>> This message was scanned by ESVA and is believed to be clean. >>> >> >> _____________________________________________________________________ >> __________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://old.nabble.com/AR-System-Clients-and-API%27s-tp28045457p2807317 > 1.html Sent from the ARS (Action Request System) mailing list archive > at Nabble.com. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
