It isn't the first time, by a long shot, that their installers have used an outdated client executable. Sort of like the installers that only worked if Demo had a blank password.
This patch was also supposed to "fix" problems with the SLM Help files. I still have to try it on a different server set to confirm it, but on the first one I tried it on it actually made things worse; instead of help launching from the SLM Console to a location other than the main index, it doesn't launch at all - the URL is completely invalid. It's just one of many woes impeding our progress towards an ITSM 7.6 implementation; the 7.5.00 Patch 004 User Tool was dead on arrival - hangs completely on any console or page with a flashboard embedded in it. They just got me an updated aruser.exe that appears to work now (the fifth version since the patch); I think they had left out support for a Default Web Path that was https: instead of http:, but I haven't gotten an explanation. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Wednesday, March 31, 2010 9:31 AM To: [email protected] Subject: Re: SLM 7.6 Patch 001 ** wow... good catch, that is messed up So BMC itself is using something unsupported Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of strauss [[email protected]] Sent: Tuesday, March 30, 2010 4:29 PM To: [email protected] Subject: SLM 7.6 Patch 001 ** FYI, SLM 7.6.00 Patch 001 was released today, and includes updated Help. Unfortunately they used a version 5.1.x installer for the help (not the patch), so if your server is limited to a minimum-api-version of 10 (ARS 6.0) or higher like ours was, the help installer will fail to authenticate. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
