Well, installers are becoming more and more complex, so this does not bode well... It is now possible (and BMC supported) to have different versions of modules of the ITSM suite in the same server, such as Service Desk 7.0.3 and Change Mgmt 7.51 or 7.6: individual modules can be upgraded individually. So the installer needs to be smart enough to upgrade the modules at different versions, and therefore to account for different versions...
For all this complexity to work, there has to be more quality put in the installers, otherwise nobody will even try having different ITSM modules at different versions.... People will keep upgrading the whole enchilada. BTW, I would not want to be on the bleeding edge of running different ITSM modules at different versions, I prefer other customers to try it first and find the bugs :-) Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Rick Cook [[email protected]] Sent: Wednesday, March 31, 2010 11:09 AM To: [email protected] Subject: Re: SLM 7.6 Patch 001 ** Yeah, at times like that, I am reminded of the "Quality" mug in the Dilbert strip. That would be the mug that left the "Q" off of the word, then the handle fell off, the mug broke, and Asok got shards. Epic Fail. BMC/Remedy does so many things well. It is too bad that building quality installers isn't among them. Rick ________________________________ From: strauss <[email protected]> Date: Wed, 31 Mar 2010 10:01:08 -0500 To: <[email protected]> Subject: Re: SLM 7.6 Patch 001 It isn’t the first time, by a long shot, that their installers have used an outdated client executable. Sort of like the installers that only worked if Demo had a blank password. This patch was also supposed to “fix” problems with the SLM Help files. I still have to try it on a different server set to confirm it, but on the first one I tried it on it actually made things worse; instead of help launching from the SLM Console to a location other than the main index, it doesn’t launch at all – the URL is completely invalid. It’s just one of many woes impeding our progress towards an ITSM 7.6 implementation; the 7.5.00 Patch 004 User Tool was dead on arrival – hangs completely on any console or page with a flashboard embedded in it. They just got me an updated aruser.exe that appears to work now (the fifth version since the patch); I think they had left out support for a Default Web Path that was https: instead of http:, but I haven’t gotten an explanation. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Wednesday, March 31, 2010 9:31 AM To: [email protected] Subject: Re: SLM 7.6 Patch 001 ** wow... good catch, that is messed up So BMC itself is using something unsupported Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of strauss [[email protected]] Sent: Tuesday, March 30, 2010 4:29 PM To: [email protected] Subject: SLM 7.6 Patch 001 ** FYI, SLM 7.6.00 Patch 001 was released today, and includes updated Help. Unfortunately they used a version 5.1.x installer for the help (not the patch), so if your server is limited to a minimum-api-version of 10 (ARS 6.0) or higher like ours was, the help installer will fail to authenticate. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
