Maybe, but once they have made it available in their normal patch search interface (you didn't have to traverse ftp directories from somewhere else to find it), then in theory they have released it. I opened an issue on it yesterday, so they are, in fact, looking into it.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Wednesday, March 31, 2010 11:51 AM To: [email protected] Subject: Re: SLM 7.6 Patch 001 ** I just checked and there are two patch001/Patch001 directories. The files in the directory have different dates. Maybe they are correcting it right now? I think this is where David Easter reminds us to wait for the official notice that a patch has been released :-) Jason On Wed, Mar 31, 2010 at 8:01 AM, strauss <[email protected]<mailto:[email protected]>> wrote: ** It isn't the first time, by a long shot, that their installers have used an outdated client executable. Sort of like the installers that only worked if Demo had a blank password. This patch was also supposed to "fix" problems with the SLM Help files. I still have to try it on a different server set to confirm it, but on the first one I tried it on it actually made things worse; instead of help launching from the SLM Console to a location other than the main index, it doesn't launch at all - the URL is completely invalid. It's just one of many woes impeding our progress towards an ITSM 7.6 implementation; the 7.5.00 Patch 004 User Tool was dead on arrival - hangs completely on any console or page with a flashboard embedded in it. They just got me an updated aruser.exe that appears to work now (the fifth version since the patch); I think they had left out support for a Default Web Path that was https: instead of http:, but I haven't gotten an explanation. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Guillaume Rheault Sent: Wednesday, March 31, 2010 9:31 AM To: [email protected]<mailto:[email protected]> Subject: Re: SLM 7.6 Patch 001 ** wow... good catch, that is messed up So BMC itself is using something unsupported Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]<mailto:[email protected]>] on behalf of strauss [[email protected]<mailto:[email protected]>] Sent: Tuesday, March 30, 2010 4:29 PM To: [email protected]<mailto:[email protected]> Subject: SLM 7.6 Patch 001 ** FYI, SLM 7.6.00 Patch 001 was released today, and includes updated Help. Unfortunately they used a version 5.1.x installer for the help (not the patch), so if your server is limited to a minimum-api-version of 10 (ARS 6.0) or higher like ours was, the help installer will fail to authenticate. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
