Here is a list from ITSM 7.6 p1 (AM/CM/IM/PM/SLM). I haven't installed SRM yet so it could end up being more.
AAS:ATV:Init_0_GetFormVariables_WindowLoad APR:FVP:OnEnumSelectSetEnumId APR:SCN:CallGetActionCountService APR:SCN:CallGetParentActionCountService APR:SCN:SetChainInfo APR:SCN:SetResultTempField ASI:SHR:InitServiceCall ASI:SHR:InitServiceCall_WinLoad AST:ARM:Get_Counts_001_CG_svc_call AST:ARM:Init_080_GetConsoleVariables AST:SAM:Certificate_Counts_Svc_CG AST:SAM:Init_080_GetConsoleVariables CBK:SHR:CheckChargeBackStatusPending_001 CBK:SHR:CheckChargeBackStatusReadyNoMessage_001 CBK:SHR:CheckChargeBackStatusReadyNoMessage_002 CFG:BRS:BroadcastDescOverview CFG:StandardConsole:CheckCompany_CallService CFG:StandardConsole:CheckStep_Step0_InitializeDescription_CpyExist CHG:CCM:InitiateServiceCall_06_WindowLoad_SERVICE_AL CHG:CCMCalendar:PullUserDefaults_SERVICE_AL CHG:CHC:BroadcastRefresh CHG:CHC:GetMetricsChangesCount CHG:CHC:Init_0_GetConsoleVariables CHG:CHC:Refresh_AllBy_Service CHG:CRQ:GetProcessNames_010_OnShowSelect_FutApp CHG:CRQ:Init_GetValuesForCreateChange CHG:CRQ:SetBroadcastFor_BPView CHG:CTP:Init_120_GetFormVariables_WindowOpen CTM:IPF:Init_000_ServiceGetVariables CTM:PPL:Init_000_ServiceDisplayGetVariables CTM:PPL:Init_000_ServiceGetVariables CTM:SPG:OnDisplayInit_000_ServiceGetVariables CTR:CCC:Contract_Count_001_Push_HST CTR:CCC:Contract_Count_SC CTR:CCC:Init_080_GetConsoleVariables CTR:CCC:Init_080_GetConsoleVariables_SC HPD:ASI:Associate_004_SetRequestTypeSelectionCode HPD:ASI:Associate_190_SetupFields01 HPD:ASI:Associate_190_SetupFields02 HPD:ASI:Associate_230_CheckDupHPDAssoc HPD:COI:Broadcast Query For Count HPD:COI:Init_000_ServiceGetConsoleVariables HPD:COI:SelectIncidentTable_120_GetCustomerFields HPD:HDD:VISDlgOpen_120_SetHelpText HPD:HTU:Init_000_OpenGetVariables HPD:INC:Broadcast Query For Count HPD:INC:DetailWorkLog_226_BoundCount HPD:INC:GIN_010_SetINCNumber-P HPD:INC:Init_000_ServiceGetHPDHELPDESKVariables HPD:INC:LockDown_499_ChkSGA HPD:INC:PCS_100_Search HPD:INC:PCS_100_Search_1 HPD:INC:PCS_100_Search_2 HPD:INC:PCS_140_Search>-G HPD:INM:Associate_SetupFldsSysTypes_190_Set HPD:SHR:DefaultCompany_003_Initialize INT:CHGFND:IPF:Init_SetCHGDataSetName_101 INT:FNDHPD:IPF:Init_SetHPDDataSetName_101 INT:FNDPBM:IPF:Init_SetPBMDataSetName_101 INT:FNDRMS:IPF:Init_SetRMSDataSetName_101 INT:HPDPBM:INM:SchemaLookup_001 PBM:KDB:Init_000_ServiceGetKDBVariables PBM:KDB:OnDisplayInit_000_ServiceGetVariables PBM:KED:Associate_140_GetRequestAssocType01 PBM:KED:Associate_140_GetRequestAssocType02 PBM:PBC:BuildQualSvc_100_CallSvc PBM:PBC:GetCountsSvc_899_CallSvc PBM:PBC:InitSvc_000_CallSvc PBM:PBC:RfrshBrdcstSvc_800_CallSvc PBM:PBI:Init_000_ServiceGetPBMVariables PBM:PBI:LockDown_099_ChkSGA PBM:PBI:OnDisplayInit_000_ServiceGetVariables PBM:PBI:PbmAssignee_GetPplInfo_200_OnMenuChoice PBM:PBI:PbmCoordAssignment_100_PbmCoordinatorSingleGrp PBM:PBI:PbmCoordinator_GetPplInfo_200_OnMenuChoice PBM:PIS:Associate_004_SetupFlds01 PBM:PIS:Associate_004_SetupFlds02 PBM:PKE:PbmAssignee_GetPplInfo_100_OnLoaded PBM:PKE:PbmAssignee_GetPplInfo_900_OnMenuChoice PBM:PKE:PbmCoordAssignment_100_PbmCoordinatorSingleGrp PBM:PKE:PbmCoordinator_GetPplInfo_100_OnLoaded PBM:PKE:PbmCoordinator_GetPplInfo_900_OnMenuChoice PBM:SHR:DefaultCompany_003_Initialize PBM:SHR:GetPBMRules_100_=SET RMS:RLM:Init_0_GetFormVariables_View RMS:RLM:Init_1_GetFormVariables_Create RMS:RLM:SetBroadcast_000_For_BPView RMS:RLS:InitiateServiceCall_10_WindowOpen_SERVICE_AL RMS:RMC:GetPreferences_ServiceCall RMS:RMC:Init_1_GetConsoleVariables RMS:RMC:MetricsSetMilestonesCount RMS:RMC:NI_Broadcasts_100_BroadcastRefresh RMS:RMC:SelectReleaseTable_100_GetChangeFields RMS:RTP:Init_120_GetFormVariables_WindowOpen RQC:SRC:BroadcastRefresh RQC:SRC:GetRequestInfo_100_Init RQC:SRC:Init_000_ServiceGetAppPreference SHR:OVC:GetPrefsSvc_100_CallSvc SHR:OVC:InitSvc_000_CallSvc SHR:SHR:Init_3_GetDefaultCompany_WindowOpen TMS:TAS:InitiateServiceCall_000_OnDisplay_SERVICE_AL TMS:TAS:InitiateServiceCall_040_WindowOpen_SERVICE_AL TMS:TGR:InitiateServiceCall_40_WindowOpen_SERVICE_AL VIS:PSF:ShowExistingProcessesForCopy On Thu, Apr 22, 2010 at 11:19 AM, Guillaume Rheault <guilla...@dcshq.com>wrote: > ** > Anne, well since you asked: > > No, no service action is used in ITSM 7.5.1 to fill in the customer. So > it's probably ITSM 7.6 > BTW, here is the complete list of the handful of active links in ITSM 7.5.1 > that have a service action: > > AST:ARM:CI_Count_001_Push_HST > AST:ARM:CI_Count_002_Push_HST > AST:ARM:Init_080_GetConsoleVariables > AST:SAM:Certificate_Count_002_Push_HST > AST:SAM:Init_080_GetConsoleVariables > CHG:CHC:Init_0_GetConsoleVariables > CTR:CCC:Contract_Count_001_Push_HST > CTR:CCC:Init_080_GetConsoleVariables > HPD:COI:Init_010_GetConsoleVariables > HPD:INC:Init_010_GetHPDHELPDESKVariables > INT:RMSCHG:CCM:Init_5_GetConsoleVariables > PBM:PBC:CountPbm_100_ServiceCall > RMS:RMC:Init_05_GetReleaseVariables > RMS:RMC:Init_0_GetConsoleVariables > > You only need to execute the following query to get the list on your > environment > > select al.name from actlink al, actlink_serviceaction als where > al.actlinkid = als.actlinkid order by 1 > > So the good news is that at BMC is getting started in this effort. > But I hope that it is high on the priority list of the development > mgrs..... > > Guillaume > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [ > arsl...@arslist.org] on behalf of Brock, Anne [anne_br...@bmc.com] > *Sent:* Thursday, April 22, 2010 1:57 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Logic in active links vs. filters > > ** > > I'm pretty sure we use the 'Service' action when we're filling in the > Customer info on an incident ticket (was researching something else, > stumbled across it). At least for the classic views, not sure about best > practice view. Can't remember if I was on ITSM 7.5 or 7.6 though. > > > > Anne Brock > > Principal SC > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Guillaume Rheault > *Sent:* Thursday, April 22, 2010 10:47 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Logic in active links vs. filters > > > > ** > > Hi Rabi, > > I agree with you. Something that I have not seen yet in ITSM apps, is the > ITSM code taking advantage of the active link "Service" action. > We currently have ITSM 7.5.1, and maybe I haven't come across one of these > yet; also I don't know if ITSM 7.6 has active links that use the "Service" > action. > > It seems to be the active link "Service" action should be the standard to > enforce business rules from active links, so code is not duplicated between > active links and filters. This would make customizations easier , easier > upgrades, etc. I hope BMC is planning to re-write some of the ITSM in future > versionsto take advantage of this. Maybe ITSM 8.0 is better in this respect; > who knows. We'll know when it's available. If ITSM 8.0 still does not take > full advantage of "service"a ctions, I hope it's in the "to-do" list for > ITSM 9.0.... > > Guillaume > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
