Thanks Jason, that's encouraging. I hope that ITSM 8.0 has a whole lot more!! BMC has still time to cram some more service actions in ITSM 8.0 :-)
________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Jason Miller [[email protected]] Sent: Thursday, April 22, 2010 2:52 PM To: [email protected] Subject: Re: Logic in active links vs. filters ** Here is a list from ITSM 7.6 p1 (AM/CM/IM/PM/SLM). I haven't installed SRM yet so it could end up being more. AAS:ATV:Init_0_GetFormVariables_WindowLoad APR:FVP:OnEnumSelectSetEnumId APR:SCN:CallGetActionCountService APR:SCN:CallGetParentActionCountService APR:SCN:SetChainInfo APR:SCN:SetResultTempField ASI:SHR:InitServiceCall ASI:SHR:InitServiceCall_WinLoad AST:ARM:Get_Counts_001_CG_svc_call AST:ARM:Init_080_GetConsoleVariables AST:SAM:Certificate_Counts_Svc_CG AST:SAM:Init_080_GetConsoleVariables CBK:SHR:CheckChargeBackStatusPending_001 CBK:SHR:CheckChargeBackStatusReadyNoMessage_001 CBK:SHR:CheckChargeBackStatusReadyNoMessage_002 CFG:BRS:BroadcastDescOverview CFG:StandardConsole:CheckCompany_CallService CFG:StandardConsole:CheckStep_Step0_InitializeDescription_CpyExist CHG:CCM:InitiateServiceCall_06_WindowLoad_SERVICE_AL CHG:CCMCalendar:PullUserDefaults_SERVICE_AL CHG:CHC:BroadcastRefresh CHG:CHC:GetMetricsChangesCount CHG:CHC:Init_0_GetConsoleVariables CHG:CHC:Refresh_AllBy_Service CHG:CRQ:GetProcessNames_010_OnShowSelect_FutApp CHG:CRQ:Init_GetValuesForCreateChange CHG:CRQ:SetBroadcastFor_BPView CHG:CTP:Init_120_GetFormVariables_WindowOpen CTM:IPF:Init_000_ServiceGetVariables CTM:PPL:Init_000_ServiceDisplayGetVariables CTM:PPL:Init_000_ServiceGetVariables CTM:SPG:OnDisplayInit_000_ServiceGetVariables CTR:CCC:Contract_Count_001_Push_HST CTR:CCC:Contract_Count_SC CTR:CCC:Init_080_GetConsoleVariables CTR:CCC:Init_080_GetConsoleVariables_SC HPD:ASI:Associate_004_SetRequestTypeSelectionCode HPD:ASI:Associate_190_SetupFields01 HPD:ASI:Associate_190_SetupFields02 HPD:ASI:Associate_230_CheckDupHPDAssoc HPD:COI:Broadcast Query For Count HPD:COI:Init_000_ServiceGetConsoleVariables HPD:COI:SelectIncidentTable_120_GetCustomerFields HPD:HDD:VISDlgOpen_120_SetHelpText HPD:HTU:Init_000_OpenGetVariables HPD:INC:Broadcast Query For Count HPD:INC:DetailWorkLog_226_BoundCount HPD:INC:GIN_010_SetINCNumber-P HPD:INC:Init_000_ServiceGetHPDHELPDESKVariables HPD:INC:LockDown_499_ChkSGA HPD:INC:PCS_100_Search HPD:INC:PCS_100_Search_1 HPD:INC:PCS_100_Search_2 HPD:INC:PCS_140_Search>-G HPD:INM:Associate_SetupFldsSysTypes_190_Set HPD:SHR:DefaultCompany_003_Initialize INT:CHGFND:IPF:Init_SetCHGDataSetName_101 INT:FNDHPD:IPF:Init_SetHPDDataSetName_101 INT:FNDPBM:IPF:Init_SetPBMDataSetName_101 INT:FNDRMS:IPF:Init_SetRMSDataSetName_101 INT:HPDPBM:INM:SchemaLookup_001 PBM:KDB:Init_000_ServiceGetKDBVariables PBM:KDB:OnDisplayInit_000_ServiceGetVariables PBM:KED:Associate_140_GetRequestAssocType01 PBM:KED:Associate_140_GetRequestAssocType02 PBM:PBC:BuildQualSvc_100_CallSvc PBM:PBC:GetCountsSvc_899_CallSvc PBM:PBC:InitSvc_000_CallSvc PBM:PBC:RfrshBrdcstSvc_800_CallSvc PBM:PBI:Init_000_ServiceGetPBMVariables PBM:PBI:LockDown_099_ChkSGA PBM:PBI:OnDisplayInit_000_ServiceGetVariables PBM:PBI:PbmAssignee_GetPplInfo_200_OnMenuChoice PBM:PBI:PbmCoordAssignment_100_PbmCoordinatorSingleGrp PBM:PBI:PbmCoordinator_GetPplInfo_200_OnMenuChoice PBM:PIS:Associate_004_SetupFlds01 PBM:PIS:Associate_004_SetupFlds02 PBM:PKE:PbmAssignee_GetPplInfo_100_OnLoaded PBM:PKE:PbmAssignee_GetPplInfo_900_OnMenuChoice PBM:PKE:PbmCoordAssignment_100_PbmCoordinatorSingleGrp PBM:PKE:PbmCoordinator_GetPplInfo_100_OnLoaded PBM:PKE:PbmCoordinator_GetPplInfo_900_OnMenuChoice PBM:SHR:DefaultCompany_003_Initialize PBM:SHR:GetPBMRules_100_=SET RMS:RLM:Init_0_GetFormVariables_View RMS:RLM:Init_1_GetFormVariables_Create RMS:RLM:SetBroadcast_000_For_BPView RMS:RLS:InitiateServiceCall_10_WindowOpen_SERVICE_AL RMS:RMC:GetPreferences_ServiceCall RMS:RMC:Init_1_GetConsoleVariables RMS:RMC:MetricsSetMilestonesCount RMS:RMC:NI_Broadcasts_100_BroadcastRefresh RMS:RMC:SelectReleaseTable_100_GetChangeFields RMS:RTP:Init_120_GetFormVariables_WindowOpen RQC:SRC:BroadcastRefresh RQC:SRC:GetRequestInfo_100_Init RQC:SRC:Init_000_ServiceGetAppPreference SHR:OVC:GetPrefsSvc_100_CallSvc SHR:OVC:InitSvc_000_CallSvc SHR:SHR:Init_3_GetDefaultCompany_WindowOpen TMS:TAS:InitiateServiceCall_000_OnDisplay_SERVICE_AL TMS:TAS:InitiateServiceCall_040_WindowOpen_SERVICE_AL TMS:TGR:InitiateServiceCall_40_WindowOpen_SERVICE_AL VIS:PSF:ShowExistingProcessesForCopy On Thu, Apr 22, 2010 at 11:19 AM, Guillaume Rheault <[email protected]<mailto:[email protected]>> wrote: ** Anne, well since you asked: No, no service action is used in ITSM 7.5.1 to fill in the customer. So it's probably ITSM 7.6 BTW, here is the complete list of the handful of active links in ITSM 7.5.1 that have a service action: AST:ARM:CI_Count_001_Push_HST AST:ARM:CI_Count_002_Push_HST AST:ARM:Init_080_GetConsoleVariables AST:SAM:Certificate_Count_002_Push_HST AST:SAM:Init_080_GetConsoleVariables CHG:CHC:Init_0_GetConsoleVariables CTR:CCC:Contract_Count_001_Push_HST CTR:CCC:Init_080_GetConsoleVariables HPD:COI:Init_010_GetConsoleVariables HPD:INC:Init_010_GetHPDHELPDESKVariables INT:RMSCHG:CCM:Init_5_GetConsoleVariables PBM:PBC:CountPbm_100_ServiceCall RMS:RMC:Init_05_GetReleaseVariables RMS:RMC:Init_0_GetConsoleVariables You only need to execute the following query to get the list on your environment select al.name<http://al.name> from actlink al, actlink_serviceaction als where al.actlinkid = als.actlinkid order by 1 So the good news is that at BMC is getting started in this effort. But I hope that it is high on the priority list of the development mgrs..... Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]<mailto:[email protected]>] on behalf of Brock, Anne [[email protected]<mailto:[email protected]>] Sent: Thursday, April 22, 2010 1:57 PM To: [email protected]<mailto:[email protected]> Subject: Re: Logic in active links vs. filters ** I'm pretty sure we use the 'Service' action when we're filling in the Customer info on an incident ticket (was researching something else, stumbled across it). At least for the classic views, not sure about best practice view. Can't remember if I was on ITSM 7.5 or 7.6 though. Anne Brock Principal SC From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Guillaume Rheault Sent: Thursday, April 22, 2010 10:47 AM To: [email protected]<mailto:[email protected]> Subject: Re: Logic in active links vs. filters ** Hi Rabi, I agree with you. Something that I have not seen yet in ITSM apps, is the ITSM code taking advantage of the active link "Service" action. We currently have ITSM 7.5.1, and maybe I haven't come across one of these yet; also I don't know if ITSM 7.6 has active links that use the "Service" action. It seems to be the active link "Service" action should be the standard to enforce business rules from active links, so code is not duplicated between active links and filters. This would make customizations easier , easier upgrades, etc. I hope BMC is planning to re-write some of the ITSM in future versionsto take advantage of this. Maybe ITSM 8.0 is better in this respect; who knows. We'll know when it's available. If ITSM 8.0 still does not take full advantage of "service"a ctions, I hope it's in the "to-do" list for ITSM 9.0.... Guillaume _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
