If they always use the same from address couldn't you use that in your filter to say don't process these?
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jase Brandon Sent: Wednesday, June 30, 2010 12:58 PM To: [email protected] Subject: Email messages with Incident Numbers being sent to Remedy from another Remedy system ** Hello All, This is a weird one: I work for Company A, Company B also uses Remedy and sends us an email with Company B's INC number in the Subj Line. The Filter on AR System Email messages sees the INC number from Company B and goes and updates the worklog for Company A's Remedy INC which is incorrect. My answer was - "Don't do that" and mgmt says that is an unacceptable answer. :-) Remedy is working correctly, we are being sent bad data. Has anyone else run across this situation in the past? I am pulling my hair out on this one. Thanks, Jase _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
