so Company B has a valid integration with your system to send you updates via INC # in the subject line?
On Wed, Jun 30, 2010 at 5:27 PM, Jase Brandon <[email protected]> wrote: > ** Hi Christie, > Yes - but the real issue is they are trying to update INC's on our side > with valid numbers. > My problem is that if they continue to send us their INC numbers, their > valid INC on our side is never going to get the proper work info update or > proper attention. > > Thanks, > > Jase > > On Wed, Jun 30, 2010 at 3:59 PM, Pargeter, Christie :CO IS < > [email protected]> wrote: > >> ** >> If they always use the same from address couldn't you use that in your >> filter to say don't process these? >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Jase Brandon >> *Sent:* Wednesday, June 30, 2010 12:58 PM >> *To:* [email protected] >> *Subject:* Email messages with Incident Numbers being sent to Remedy from >> another Remedy system >> >> ** Hello All, >> >> This is a weird one: I work for Company A, Company B also uses Remedy and >> sends us an email with Company B's INC number in the Subj Line. >> The Filter on AR System Email messages sees the INC number from Company B >> and goes and updates the worklog for Company A's Remedy INC which is >> incorrect. >> My answer was - "Don't do that" and mgmt says that is an unacceptable >> answer. :-) Remedy is working correctly, we are being sent bad data. Has >> anyone else run across this situation in the past? >> I am pulling my hair out on this one. >> >> Thanks, >> >> Jase >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
