What is the ITSM version ? If you look at the some of the sample Incidents on 7.5 and 7.6, they have a company prefix for the Incident Number which may give you some ideas.
Also, you may want to refer section titled "Configuring forms to use Unique Prefixes" in the white paper that describes how to implement the BMC Remedy Distributed Server Option with the applications in the BMC Remedy IT Service Management Suite. Thanks Mahesh On Wed, Jun 30, 2010 at 10:31 PM, Mahesh <[email protected]> wrote: > What is the ITSM version ? If you look at the some of the sample Incidents > on 7.5 and 7.6, they have a company prefix for the Incident Number which may > give you some ideas. > > Also, you may want to refer section titled "Configuring forms to use > unique prefixes" in the attached white paper. > > Thanks > Mahesh > > > On Wed, Jun 30, 2010 at 2:58 PM, Jase Brandon <[email protected]>wrote: > >> ** Hello All, >> This is a weird one: I work for Company A, Company B also uses Remedy and >> sends us an email with Company B's INC number in the Subj Line. >> The Filter on AR System Email messages sees the INC number from Company B >> and goes and updates the worklog for Company A's Remedy INC which is >> incorrect. >> My answer was - "Don't do that" and mgmt says that is an unacceptable >> answer. :-) Remedy is working correctly, we are being sent bad data. Has >> anyone else run across this situation in the past? >> I am pulling my hair out on this one. >> >> Thanks, >> >> Jase >> >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
