That is true.. Problem is usually something that has more of a global effect, effecting more than just 1 person. A single persons problem even if it is the same problem each time is generally treated as an incident, unless there is a genuine reason for it to be classified as a problem..
And most problems are generally addressed by a change.. Even while writing this email I noticed Ben posted a wiki link that should give the proper definitions of the 3 entities.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of LJ LongWing Sent: Friday, September 10, 2010 11:34 AM To: [email protected] Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem..if it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: [email protected] Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: [email protected] Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks & Regards, Pavan Kumar ---------------------------------------------------------------------------- CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
