Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I
wonder if it is possible by using an audio file or video file as an
attachment, and somehow calling a media device such as quick time, and
playing that audio file or video file with the "Refrigerator falling from
the sky" alert!

That would make for a very cool multi-media like home page..

Joe
  -----Original Message-----
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Tommy Morris
  Sent: Friday, September 10, 2010 11:40 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: diff b/w .. Incident ..problem..change


  **
  If the refrigerator is punching a hole through the earth I believe that a
Broadcast Bulletin would need to be created with a critical priority.



  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
  Sent: Friday, September 10, 2010 10:34 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: diff b/w .. Incident ..problem..change



  **

  I would revise that to say that a problem is if the refrigerator
repeatedly falls on others, that's a problem..if it keeps falling after it
falls on the first person (through the earth into the core), it's just a
continuation of the same incident.



  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Friday, September 10, 2010 9:18 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: diff b/w .. Incident ..problem..change



  **

  When you are walking on the street, if a refrigerator falls on your head,
its an incident.. :-)



  If that refrigerator keeps falling thereafter, it kind of becomes a
problem :-)



  Whatever you might do for that refrigerator not to fall in the future,
without risking any other casualty, is called a change.. :-)



  Sorry Pavan, its Friday and that's the best example I could think without
posting a Friday Humor thread and yet kind of explain what the difference is
between those 3 entities...



  Joe

    -----Original Message-----
    From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
    Sent: Friday, September 10, 2010 11:09 AM
    To: arslist@ARSLIST.ORG
    Subject: diff b/w .. Incident ..problem..change

    **

    Hi All, Can any please let me know the diff b/w Incident, Problem and
Change??



    Thanks & Regards,

    Pavan Kumar




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