I guess we cannot all be as good as Charles H. Roberts, 4th ! We can only hope to strive to reach that pinnacle.
Susan On Wed, Sep 29, 2010 at 10:51 AM, Roberts, Chas < crobe...@riversidecountyit.org> wrote: > ** > > Well, this is a classic example of “…your mileage may vary…” > > > > I find it extraordinarily easy to use the built in reports with minimal > data manipulation. Perhaps your trouble was caused by using the .csv format > rather than the .xls. Of course, familiarity with the product probably > makes it easier. > > > > Five minutes of cleanup and then import the salient features directly into > Remedy seems like a pretty good way to do this. Maybe had you taken the > easy route, you would have had a better experience. > > > > > > > > > > Yours truly, > > > > *Charles H. Roberts, 4th *** > > * * > > > > Riverside County Information Technology > > Office: 951-486-7780 > > Cell: 951-840-8699 > > eMail: crobe...@riversidecountyit.org <crobe...@riversidecountyit.org> > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *strauss > *Sent:* Wednesday, September 29, 2010 8:32 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Survey Monkey > > > > ** > > Remember that Kinetic Survey and Kinetic Request are the same application > with different license keys. When it comes to $$$, Kinetic Request is _* > significantly*_ less expensive than SRM (and far easier to implement and > maintain). We got our value from the Request side of the app, and only > bought the Lite license for Survey - which may be all that you need to > implement a follow-up survey process. The Kinetic apps ARE Remedy apps – > everything they do is inside the ARSystem database, so direct integration to > ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier > app, which allows it to work with a wider range of browsers, so it makes for > a VERY effective customer portal and service catalog. > > > > Survey Monkey is a foreign app to Remedy, and I had to spend six months > prying data out of it and forcing it into a usable form when I did my > dissertation research, and I was NOT impressed. We license it in various > departments at the university for quick and dirty surveys with an easy to > use question development interface, but the data side of it is filthy. When > you download data to .csv for import into a database like MS Access, > ultimately for import into SPSS (the Excel spreadsheet formats are difficult > to use for that), it re-defines the column IDs for the questions and > responses in ways that add hours to process of combining data sets. If you > don’t mind a lot of manual hand-jamming of data into a usable format, it > does provide excellent questionnaire development and user tracking – that’s > why we use it! On the other hand, it would be my _*last*_ choice for > “integration” into a Remedy app, based on my experience with the data it > produces. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Roberts, Chas > *Sent:* Wednesday, September 29, 2010 10:07 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Survey Monkey > > > > ** > > I took the time to call Kinetic Data and at a base price of $12,500.00 per > Remedy server per year, it is easy to understand why Kinetic Data does not > post the price on their website. It took five calls to even get someone on > the phone. They are a voicemail organization. > > > > I cannot imagine paying 6,250% more for this solution, especially in this > economy. What could possibly justify such an exorbitant expense, when the > same functionality is available for $200 (not even tied to server count – > flat $200 for any and all usage per year?) > > > > Sure it may integrate directly with Remedy, but Survey Monkey is at least > as customizable and easy to implement and use. In fact from the look at > Kinetic Data’s website, Survey Monkey has them beat in all respects “look & > feel” wise. > > > > Can it be worth $12,500.00 per server per year to avoid manually importing > Excel data? > > > > > > > > ------------------------------ > This email is confidential and intended solely for the use of the > individual(s) to whom it is addressed. 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