You have the pricing wrong. It is not a per year price. It is a one-time fee.
We have clients that take their survey needs to 11. (Transaction based, multi-survey, multi-language, real-time data validations, the list goes on...) If that is the case -- you start wanting to do things that SurveyMonkey (and the like) does not do. For example -- does Survey Monkey watch your Remedy usage live - and when a condition is met -- pop up a screen to the calltaker (agent) -- to walk somebody through a form(survey) to get the right info so that proper legal compliance is met on your product that just sent somebody to the hospital -- I doubt it. OK - that was an extreme case. We have more examples - stop by our booth at WWRUG -- we would love to talk to you :) Our customer list is extensive/impressive -- they have needs/rules/regulations etc... that an external product can't meet. I am not sure why it took 5 calls to get ahold of somebody -- that is rare (normally it is more like 10 -- I will have to speak with whoever picked up the phone so hastily) Did you dial a 1 before the number? Did you accidentally press the "flash button". We can all use a laugh. Again - what matters - is the ability to solve your business problem. If you have needs that are above/beyond the normal straightforward stuff -- then Kinetic is worth looking into. If you have mainstream needs -- you might be able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- we solve a different problem than what you are expecting. So - understand your needs/requirements -- then go fishing for options. But - just calling up a company -- asking the price of their software -- then misunderstanding it - then misquoting it -- is a bad idea. BTW - please attend WWRUG10 -- it is worth it. -John On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote: ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count – flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data’s website, Survey Monkey has them beat in all respects “look & feel” wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic’s Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I’ve had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you’re looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
