Jennifer, Automating retrieval of information from Survey Monkey depends on how that information is stored in their systems and if they have web services published for searches, to search either into the metric results, or individual entries.. I guess this again amounts to talking to their support to find out what you need to about their systems. I highly doubt that they have a service like that running with no search capabilities..
Alternately, when you can't work around a system, work with it ... You might be able to display the results, or whatever else that is you want to see from your Remedy systems, using a view field, if you can generate the URL required to display the results there.. Joe From: Meyer, Jennifer L Sent: Wednesday, September 29, 2010 2:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** That's that info I was hoping for, Chris, thanks! We have looked into Kinetic Survey and Kinetic Request, but nobody seems to want to pay for it. I agree Kinetic's product is very well-integrated with Remedy. The question I keep running up against is how much is that integration worth to our decision makers? If Survey Monkey's data were easy to import to Remedy in an automated process, I'd recommend it to my boss in a flash. On the other hand, if I'm going to spend 2 days a week working with Excel or Access to get it into a format that I can put into Remedy, I'm going to be a lot less enthusiastic about the product. In the meantime, we don't perform any surveys at all, which means we don't get user metrics. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for "integration" into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects "look & feel" wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ΒΌ the cost of the other one mentioned, for those who are curious. -------------------------------------------------------------------------------- This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. 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