Tauf, I'd say find out from their support if they have published web services that you can have your Remedy application to consume. That's the only easy way I can think of passing data over the internet to a foreign web application like Survey Monkey.
Joe From: Chowdhury, Tauf Sent: Wednesday, September 29, 2010 1:33 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Survey Monkey ** Dudes.. and dudettes. All I wanted is to know if I can pass the request ID to the Survey Monkey Survey without user intervention! Sorry! :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Wednesday, September 29, 2010 1:29 PM To: [email protected] Subject: Re: Survey Monkey You have the pricing wrong. It is not a per year price. It is a one-time fee. We have clients that take their survey needs to 11. (Transaction based, multi-survey, multi-language, real-time data validations, the list goes on...) If that is the case -- you start wanting to do things that SurveyMonkey (and the like) does not do. For example -- does Survey Monkey watch your Remedy usage live - and when a condition is met -- pop up a screen to the calltaker (agent) -- to walk somebody through a form(survey) to get the right info so that proper legal compliance is met on your product that just sent somebody to the hospital -- I doubt it. OK - that was an extreme case. We have more examples - stop by our booth at WWRUG -- we would love to talk to you :) Our customer list is extensive/impressive -- they have needs/rules/regulations etc... that an external product can't meet. I am not sure why it took 5 calls to get ahold of somebody -- that is rare (normally it is more like 10 -- I will have to speak with whoever picked up the phone so hastily) Did you dial a 1 before the number? Did you accidentally press the "flash button". We can all use a laugh. Again - what matters - is the ability to solve your business problem. If you have needs that are above/beyond the normal straightforward stuff -- then Kinetic is worth looking into. If you have mainstream needs -- you might be able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- we solve a different problem than what you are expecting. So - understand your needs/requirements -- then go fishing for options. But - just calling up a company -- asking the price of their software -- then misunderstanding it - then misquoting it -- is a bad idea. BTW - please attend WWRUG10 -- it is worth it. -John On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote: -------------------------------------------------------------------------------- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
