Just had to add on to Doug's paragraph - he said: I will be around all week. Let's pick Wed night at the Evening with Engineering event as a time when it would be terrific for you to find me in the crowd (I am the shy one standing in the back saying nothing with the gray hair and beard) and let me know how it is going and if you think I was right in my assessment of the event.
You will also be able to spot him by all the people circling to ask him questions!! but he's awesome and very approachable. If he gets too buried, look for the other BMC'ers in the room (like me!) who will be standing there looking lonely waiting to try to answer someone's question... from anyone who is willing to break away from Doug or Dave Easter.... I'll also be in the booth, as will a bunch of other experienced Remedy people! We'll see you and many others there! Anne Brock Principal SC BMC Software From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mueller, Doug Sent: Friday, October 08, 2010 1:29 PM To: [email protected] Subject: Re: WWRUG ** Sam, Let me take a stab at your question.... You will find the level of questions on this list and at RUG run the gamit from "How do you spell CMDB?" to "So, I have this triple outer join that involves a self join where I want to validate data that I will submit next week against the entry today to make sure that the entry today is not in conflict -- assuming that I use the `! syntax attached to a filter to change the phase that the filter runs in to run in the correct phase and that I have already checked with dev studio and found that the form I am importing into does exist.". There are all levels of folks and even the same person is an expert in one area and has questions in another. There will be discussions for all levels of folks. Yes, some talks will be oriented toward folks with more background. But I would argue that most of the talks are appropriate for someone who is new to the environment. Heck, there are even talks that are targetted at managers and executives who the developers sometimes question whether they understand what AR System is. Will some topics be a bit confusing? Maybe -- but then when you get to that topic in your work you will suddenly remember the discussion and things may make more sense or at least you have a starting point. WWRUG is for folks at all levels. You will definitely find kindred spirits whether you have started using the AR System last week or have been at it for 19 years. Sometimes questions like the one you were asked in the email are all about understanding how to respond to the question. If you are an expert, the response uses shorthand and jumps to the detail while if you are new, there is background and some introductory data that needs to be supplied sometimes that is just frustrating if you were an expert while if left out for the newer person makes the answer simply confusing. I have always received feedback and commentary from customers at all levels who have gone to a RUG event over the entire history of the event where they have received enormous value from the event. The return on investment in terms of being able to better do the job or do more things in new ways has been enormous. This is also reflected by the number of people that go back (or at least try to go back if their bosses let them) to the event in future years. So, Sam, I would encourage you to seriously consider attending the WWRUG event in a bit over a week. I really think you will find the event a big positive. I will be around all week. Let's pick Wed night at the Evening with Engineering event as a time when it would be terrific for you to find me in the crowd (I am the shy one standing in the back saying nothing with the gray hair and beard) and let me know how it is going and if you think I was right in my assessment of the event. Doug Mueller ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Samuel A. Morris Sent: Friday, October 08, 2010 12:42 PM To: [email protected] Subject: WWRUG ** Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is willing to send me, but I have a concern that the sessions are going to be so far over my head that little of it will make much sense (read, I'm very inexperienced with Remedy, etc.) As an example, I posted a question on this list about being able to display certain items in the Atrium Core Console... the one reply I got ended with the line "I have a question - how much experience do you have with CMDB?", leading me to feel even more out of place on this list. (I subscribed to it in hopes of learning more about Remedy, Atrium, ITSM, etc. I have to admit that most of the questions posted here are beyond my understanding.) I appreciated the gentlemen who tried to help me, and I don't think he meant anything negative in what he asked. But it did give me cause to worry about spending so much money on the WWRUG given my lack of knowledge of the product. I guess what I'm asking is, will there be some of WWRUG geared to those with not a lot of experience with the various products? Thank you for your time, Sam ** This message and any attachments contain information from Union Pacific which may be confidential and/or privileged. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited by law. If you receive this message in error, please contact the sender immediately and delete the message and any attachments. ** _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
