Sam,

This is the first RUG I'll be missing since 1995 other than the "P" year and
I'm heart-broken.  Family obligations require that I be here while they are
visiting (darn) and I couldn't get them to change their week.  I'll be
missing the learning and all the people I enjoy talking too   :(

I would have paid for the conference myself if my employer would not it's
that valuable!  Everyone starts off inexperienced, but by attending you'll
be exposed to alot of information that you'll be able to utilize for years.
Don't let the mention of party throw you off .... you will receive so much
information I guarantee that you'll wonder how your brain can absorb that
much.

Take notes.  Sure you'll get the ppt presentations (and  don't rewrite all
that info) but when you make a note make it thorough.  You think you'll
remember some shortened idea until you look at it the following week.
Presenters live for Questions, they feel unloved if there aren't alot of
questions.  Don't worry that it's too simple, they love those too!

Talk to people.  People sitting next to you, people waiting in line with
you, people at your lunch table, breakfast area, people everywhere.  One
thing about Remedy people, they love to share.  If you're shy about
approaching people just ask someone an open-ended question, they'll take it
from there.

Don't hesitate to say proudly you are new to Remedy.  People will take you
under their wing.  But make sure you circulate and talk to many people ...
no issue hitting 25 a day minimum.

Make sure you get enough sleep.  A little over loaded at end of first day
will feel fatiguing but if you don't allow for adequate sleep you'll be
exhausted by night with Engineering.  This is a great place to move from
group to group and listen.  Of course ask questions if you have one, but
these are real people questions, things others have experienced.  You may
think it doesn't pertain to something you're doing but a tidbit will be
stored for future reference in your brain and the light bulb will come on
to ask a new question when the time arrives.  Don't underestimate Friday's
session.  You'll be tired but there may be a repeat of something you missed
due  to conflicts or something you want to hear over.  It's all about pacing
yourself.  Sometimes it's even good to take 30 minutes and find someplace
quiet to sit, your room, a corner (not a bar ... lol) and relax.  It will
refresh you.

I have a few tears welling my eyes because I'm going to miss this, so I'd
like to take solace in knowing a newbie will be enjoying the experience ....
GO!!!!

GO!!!

Susan

On Fri, Oct 8, 2010 at 2:42 PM, Samuel A. Morris <[email protected]> wrote:

> **
>
> Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is
> willing to send me, but I have a concern that the sessions are going to be
> so far over my head that little of it will make much sense (read, I'm very
> inexperienced with Remedy, etc.) As an example, I posted a question on this
> list about being able to display certain items in the Atrium Core Console...
> the one reply I got ended with the line "I have a question - how much
> experience do you have with CMDB?", leading me to feel even more out of
> place on this list. (I subscribed to it in hopes of learning more about
> Remedy, Atrium, ITSM, etc. I have to admit that most of the questions posted
> here are beyond my understanding.) I appreciated the gentlemen who tried to
> help me, and I don't think he meant anything negative in what he asked. But
> it did give me cause to worry about spending so much money on the WWRUG
> given my lack of knowledge of the product.
>
> I guess what I'm asking is, will there be some of WWRUG geared to those
> with not a lot of experience with the various products?
>
> Thank you for your time,
> Sam
> **
>
> This message and any attachments contain information from Union Pacific
> which may be confidential and/or privileged. If you are not the intended
> recipient, be aware that any disclosure, copying, distribution or use of the
> contents of this message is strictly prohibited by law. If you receive this
> message in error, please contact the sender immediately and delete the
> message and any attachments.
>
> **
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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