Sam, You'll be fine. When I went last year, I had only been working with ITSM for not even 2 years. At my company, I am involved with both the business process and technical implementations of ITIL and the ITSM suite. Without going into the fine details, it is a great opportunity to learn new things as well as evaluate new tools and development practices that you can then apply in your own environment. More importantly, for me, it was good to get out of "the box" I was in at my organization. When you live this stuff day in and day out, sometimes you get lost in the monotony and you lose sight of how other companies do certain things and manage the tool and processes in their environment. It's a good place to take a step back and talk to other people like you to see how they are implementing the product.
As an example, in our environment, the consulting group that implemented the process for importing People records from an outside DB used a staging form, a view into the other DB, and a series of escalations and filters to achieve the result of populating the People form. This is what I thought the "norm" was a noob. However, after going to the RUG, you figure out there may be numerous ways to achieve this result... in my case, using AIE instead of all this development. Anyway, I know this is one of many responses to your post but definitely go... and have a great time... Plus, it's Vegas! P.S. I know there is some breakfast items and things in the morning but if any of you want a PHENOMENAL meal, go to a place called "Mon Ami Gabi" located in the Paris casino. The best Butterscotch Waffles and cream I've had... EVER. :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Samuel A. Morris Sent: Monday, October 11, 2010 11:10 AM To: [email protected] Subject: Re: WWRUG I really appreciate the overwhelming and positive comments from everyone. I look forward to seeing all of you. I'll be easy to spot - 6'5", 260lbs, still have most of my hair (though some of it seems to be slipping down to my back). Just look for the tall guy wandering around with a lost look on his face :) Sincerely, thanks again to all of you for alleviating my reservations about coming to wwrug. Sam Sam Morris email: sam-at-up period com Rick Cook ---10/08/2010 05:07:07 PM---** Sam, we were all newbies at one point. I learned more my first RUG than at any other time. I could not more strongly enco Rick Cook <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/08/2010 05:07 PM Please respond to [email protected] To [email protected] cc Subject Re: WWRUG ** Sam, we were all newbies at one point. I learned more my first RUG than at any other time. I could not more strongly encourage you to come. In fact, I will look for.you there. Rick Cook On Oct 8, 2010 3:42 PM, "Samuel A. Morris" <[email protected] <mailto:[email protected]> > wrote: _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ** This message and any attachments contain information from Union Pacific which may be confidential and/or privileged. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited by law. If you receive this message in error, please contact the sender immediately and delete the message and any attachments. ** _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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