hi,

Thanks to all of you things are looking good for the upgrade. Now I have a
slight doubt about the way licenses will be utilized?

If we are moving from ARS 5.0 to ARS 7.5 by gradual upgrade with steps at
6.3, 7.1 and then 7.5 what is the license implications and from which stage
are we to get BMC support?

We are planning to do upgrades step by set, each step will be performed at
weekends when we have the down time window. Now as we all know BMC supports
from ARS 7.1 so we will be out of support till we reach 7.1 or it does not
matter as our target is to come up till 7.5?

I am not aware of the business side of upgrades can any one educate me on
this it will be a great help?
Just to summarize when will we be in BMC support and what about the
intermediate licenses that are required to reach ARS 7.5 Patch 004 from ARS
5.01.

Thanks,
Viki


Easter, David wrote:
> 
>> I am betting on 64-bit support of ARS 7.5 as compared to ARS 5.0.1 which
>> is 32-bit.
> 
> While there are performance improvements in AR System 7.5.00 (and even
> more in AR System 7.6.0x), just wanted to clarify that 32-bit vs. 64-bit
> does not necessarily lead to a performance increase unless you are running
> out of memory on a constant basis.  There's actually a small decrease in
> performance of 64-bit vs. 32-bit due to a bit more overhead in
> process/memory management.  However, if you are running out of memory then
> you could see a performance increase since your cache can be bigger and
> thus you'd not be swapping/paging to disk so often.
> 
> The increase in available memory also can result in more stability.
> 
> So by all means, I would consider upgrading.  Just wanted to ensure that
> your reasons for doing so were clearer.
> 
> -David J. Easter
> Manager of Product Management, Remedy Platform
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as
> a spokesperson, liaison or public relations representative for BMC
> Software, Inc.
> 
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Viki_kulkarni
> Sent: Monday, December 27, 2010 11:27 PM
> To: [email protected]
> Subject: Massive upgrade challenge!!
> 
> Hi all,
> 
> Greetings to all,
> 
> I have recently joined ARS list and have been working on AR server since
> about 2 and a half years as a developer in BMC software.
> Now I have an interesting challenge in front of me I need to upgrade an
> ARS
> 5.0.1 to ARS 7.5 P003.
> The reason being performance hit on HP UX machine due to high number of
> concurrent users. 
> 
> So here is my problem I am not sure that if we upgrade to ARS 7.5 P008
> there
> will be an performance improvement, but as far as I know I am betting on
> 64-bit support of ARS 7.5 as compared to ARS 5.0.1 which is 32-bit. Also
> number of memory leaks that have been fixed along the version.
> 
> So if anyone thinks that this is a good idea to go ahead with let me know.
> Also I am currently investigating on the correct and accurate steps to
> perform the upgrade. If anyone had already performed the upgrade before
> kindly share the experience as it will be a great help.
> 
> Just to give a environment info we are on ARS 5.0.1 on HP-UX machine with
> no
> OOTB apps installed at all. But have a completely customized application
> developed on this server which we use.
> 
> Thanks & Regards,
> Vikrant Kulkarni
> Tech M
> 
> << Disclaimer : Views, comments and/or suggestion given here are all
> personal and should not be considered to be official statements from Tech
> Mahindra >>
> 
> 
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> Nabble.com.
> 
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> 
> 

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